Overnight Program Support Worker

The Program Support Worker plays a vital role in supporting women experiencing poverty addictions violence mental health challenges and homelessness as they transition into safe and stable housing. As a key member of our interdisciplinary team this role focuses on day-to-day operational and emotional support ensuring the smooth functioning of the program and the wellbeing of residents. Through compassionate trauma-informed support and consistent operational care the Program Support Worker helps create a safe and stable environment where women feel empowered to heal rebuild and move toward long-term housing stability and overall wellbeing.

WHAT WE OFFER

• Truly rewarding work; contribute to lasting positive change for individuals and our community
• A supportive team environment and opportunities for professional development
• Comprehensive benefits including an employee assistance plan

WHAT YOULL DO

• Create a welcoming inclusive environment that respects diverse identities cultures and lived experiences
• Build trusting trauma-informed and professional relationships with clients through consistent compassionate presence
• Support clients in navigating emotional distress conflict or crisis using grounding techniques and crisis de-escalation strategies
• Respond to crises with calm appropriate interventions and access emergency supports when necessary
• Assist clients in identifying and articulating their needs preferences and goals in collaboration with their key Case Manager
• Identify services and resources appropriate to the clients service plan and support clients in accessing them including referrals and advocacy
• Support clients in accessing basic needs such as food hygiene supplies and clothing
• Help clients feel safe and empowered during transitions such as move-ins exits or changes in care
• Assist clients with activating their safety plans created with their key Case Manager
• Maintain accurate and timely documentation including critical incidents shift notes and case notes
• Coordinate lease agreements renewals and move-in/move-out procedures with sensitivity and efficiency
• Adhere to sound record keeping and documentation practices including safe storage of confidential information timely data entry and objective case noting
• Collect rents and actively address rent arrears by supporting clients in developing rent-repayment plans as needed
• Support data entry and administrative tasks related to program evaluation and reporting
• Integrate equity diversity and inclusion principles into ones role work and engagement with others as aligned with YW Calgarys EDI strategy and values
• Understand YW Calgarys Health Safety and Wellness (HS&W) policies practices and protocols; ensure work is performed safely and in alignment with YWs HS&W culture

QUALIFICATIONS

• Post-secondary education in Human Services Social Work or equivalent
• 1-2 years experience working in a shelter setting

WHAT YOULL BRING

• Training in trauma-informed care gender-based violence and crisis intervention preferred
• Experience working with vulnerable populations specifically diverse women impacted by intersectional barriers
• Ability to respond to high pressure situations and consistent use of trauma-informed and strengths-based approaches
• Skilled at balancing priorities while maintaining a calm and supportive presence
• Collaborative; strong communication organizational and record-keeping skills
• Ability to manage sensitive situations with discretion and professionalism
• Proficiency with Microsoft Office data systems and reporting tools

If you want to change lives we want to hear from you.
Deadline: until a successful candidate is found
Apply today by submitting your resume cover letter and salary expectations.
Check out our website for more information about YW Calgary:

YW Calgary is committed to providing an equitable diverse and inclusive workplace where all employees volunteers and clients feel valued and respected whatever their race religious beliefs colour gender gender identity gender expression sexual orientation disability age ancestry or place of origin.

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