International Customer Service Analyst

Why Youll Love Working Here:We offer a competitive salary excellent benefits and the opportunity to build a career at one of Canadas leading and DentalPension Matching ProgramWellness program & membership reimbursementsLife & Disability & so much more! Contact: Price Solutions hires based on merit and is strongly committed to equity and diversity. We welcome applications from all qualified candidates including all genders Indigenous peoples persons with disabilities members of visible minorities individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code. We are happy to provide reasonable accommodation throughout the selection process and while working at E.H. Price Solutions. If you require support applying online because you are a person with a disability please contact us at: appreciate the interest shown by all applicants however only those being considered for an interview will be artificial intelligence is used by the employer in screening assessing or selecting applicants for this Customer service analystE.H. Price SolutionsFrom specialized environments to residential E.H. Price Solutions serves nearly every segment of the HVAC market. A coast-to-coast privately owned powerhouse since 1946 we operate with a family-first philosophy investing in our people and protecting customer relationships. As a division of Price Industries we are innovative growth-focused and committed to excellence. Learn more at Customer Service AnalystAs a key member of E.H. Price International the International Customer Service Analyst supports global project quoting order management and export logistics while acting as a central liaison between customers internal teams and manufacturing quality groups. The role is responsible for documenting and standardizing customer service processes in preparation for integration into new enterprise business systems planned for 2027 identifying opportunities for continuous improvement and supporting customer onboarding activities. The Analyst also contributes to business reporting and the evaluation of future business systems to support scalable international Responsibilities:Project Quoting Order Processing and Export CoordinationSupport international project quoting and order processing activities ensuring accuracy completeness and alignment with customer requirements. Act as a key point of coordination with the export logistics team to facilitate timely compliant shipment of international orders and to resolve order related issues across Documentation and Continuous ImprovementDocument maintain and standardize international customer service processes to support consistency scalability and future integration into new enterprise business systems planned for 2027. Proactively identify opportunities for process improvement and operational Reporting and Data SupportEnsure the accurate and timely completion of business reporting in Power BI supporting visibility into customer service performance regional activity and operational Systems Evaluation and Roadmap DevelopmentParticipate as a core contributor in the evaluation of future business systems documenting current state processes identifying gaps and supporting the development of a customer service systems roadmap to enable scalable international Makes You a Great Fit:Post-secondary education Business or Engineering focused3-5 years of experience in business systems inside sales operations product support or related communication skills with technical and non-technical customersclear patient and to analyze problems document findings and communicate solutions with CRM quoting systems and selection working collaboratively with multiple departments and organizational skills and ability to manage multiple initiative curiosity and willingness to in customer events as required. Self-educate to ensure you are constantly up to date on the latest product developments and software tools. Work as part of a team with a Customer First approach to this excellent opportunity interest you please submit your resume including salary expectations. Price Industries Limited hires on the basis of merit and is strongly committed to equity and diversity. We welcome applications from all qualified candidates including all genders Indigenous peoples persons with disabilities members of visible minorities individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code. We are happy to provide reasonable accommodations throughout the selection process and while working at Price. If you require support applying online because you are a person with a disability please contact us appreciate the interest shown by all applicants however only those being considered for an interview will be contacted.