Senior Product Manager, Retail Products

This role offers the opportunity to lead and evolve core money-movement experiences that customers rely on every day including debit cash access and related deposit funded transactions. As a Senior Product Manager within the Deposit Products team you will shape how money moves into out of and within our customers accountsensuring experiences are simple reliable and aligned to our deposit growth and engagement objectives. Your work will directly support our mission by improving trust accessibility and usability of everyday this role youll gain end-to-end ownership of high visibility portfolios influence enterprise priorities and partner broadly across the bank to deliver meaningful customer and business impact.

Position Responsibilities

ATM Portfolio Management

• Lead the strategy and management of the ATM portfolio ensuring reliable access to cash and selfservice banking aligned with customer needs and deposit usage patterns.

• Partner with Operations Technology and external vendors to maintain high availability resolve issues and continuously improve ATM performance.

• Use customer and advisor feedback to identify opportunities to reduce friction and enhance ATM journeys.

• Track portfolio metrics including uptime transaction volumes usage trends and customer satisfaction to inform investment and optimization decisions.

• Stay informed on industry trends and emerging ATM capabilities to maintain competitiveness and relevance.

Debit Card Portfolio Management

• Own the endtoend performance of the Debit Card portfolio focusing on activation usage reliability and customer experience.

• Partner with internal teams and external vendors to enhance card issuance certification activation replacement and lifecycle management processes.

• Develop and execute mitigation strategies for external disruptions (e.g. postal or vendor issues) to ensure continuity of debit card services.

• Monitor and influence key debit metrics such as activation rates transaction volumes fraud impacts and customer satisfaction.

• Collaborate with Fraud Operations Technology and Compliance teams to balance strong controls with seamless customer experiences.

Product Management Money Movement features

• Partner closely with the Payments & Money Movement team in prioritizing moneymovement capabilities to support deposit growth engagement and retention objectives.

• Act as the deposit P&L owner for moneymovement initiatives providing input into investment decisions tradeoffs and sequencing based on portfolio economics customer value and strategic impact.

• Bring a depositled perspective to moneymovement strategy by translating deposit fundflow insights (inflows outflows usage patterns attrition and retention) into clear problem statements and opportunities for the Payments & Money Movement roadmap.

• Partner with Treasury and Finance to assess the financial impact of moneymovement features on deposit balances revenue cost and risk ensuring alignment with portfolio targets.

Stakeholder & Relationship Management

• Build and maintain strong relationships with key stakeholders across Sales Marketing Growth & GotoMarket Analytics Operations Technology Finance Treasury Risk and Compliance.

• Serve as the deposit product voice for moneymovement debit and ATM initiatives aligning teams around shared objectives and clear priorities.

• Translate stakeholder input customer insights and regulatory requirements into actionable product strategies and execution plans.

• Collaborate closely with Legal Risk and Compliance partners to anticipate regulatory changes and ensure strong governance across all portfolios.

Required Qualifications:

• 3-5 years in Product Management preferably in Deposits.

• University or college degree or equivalent work experience.

Preferred Qualifications:

• Certified Product Manager (CPM) or equivalent certification preferred.

• Agile Product Owner certification or relevant experience preferred.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.