Customer Service Representative

Create value at TC Transcontinental.

At TC Transcontinental weve got it made and thats because of the expertise of our team.

We have been driving innovation since 1976.

Founded 50 years ago and 4000 employees strong Transcontinental Inc. (TSX: TCL.A TCL.B) known under the TC Transcontinental brand is a Canadian retail marketing services company Canadas largest printer and the Canadian leader in French-language educational publishing. Driven by the vision of a more informed educated and prosperous society TC Transcontinental propels its clients success across the retail education book and information industries. With agility creativity and boldness we design and deliver innovative high-value products and services.

Schedule: Monday to Friday - 8:30-4:30pm - Onsite

When your actions lead to success:

• Respond to customer inquiries via phone and email in a professional and timely manner
• Process purchase orders and confirm pricing against quotes
• Enter and manage production stocking and release dockets
• Review finished goods and issue pick slips
• Ensure samples and blueprints are included with production dockets
• Support Sales Representatives with RFQs and historical order information
• Maintain inventory levels based on customer forecast reports
• Communicate order changes delivery updates and stock availability
• Identify opportunities to improve customer service processes
• Maintain filing systems including dockets and samples
• Provide occasional reception coverage
• Assist with other duties as assigned

When your expertise drives us:

• High School Diploma (Grade 12)
• Computer application training preferred
• 2 years of customer service experience in a manufacturing environment
• Strong knowledge of Microsoft Word Excel and Outlook
• Excellent verbal and written communication skills
• Strong organizational and planning abilities
• Problem-solving mindset with attention to detail
• Ability to make decisions in a fast-paced environment
• Team-oriented with a customer-first attitude

When benefits really help you live better:

We offer a comprehensive and flexible benefits package designed to support your well-being and help you thriveat work and at home. Our offerings include:

• Competitive compensation with performance-based incentives and retirement savings plans with company match
• Customizable group benefits including health dental life disability and travel insurance
• Paid time off
• Employee perks such as discounts on insurance wireless plans travel and more
• Career development opportunities
• A dynamic inclusive work environment where your voice matters and your growth is supported

EEO

TC Transcontinental is committed to fair transparent and equitable hiring practices. We disclose that no artificial intelligence (AI) tools or automated decision-making systems are used in our recruitment or selection process.

TC Transcontinental is an equal opportunity employer committed to fostering a diverse inclusive and accessible workplace. We prohibit discrimination and harassment of any kind based on race color religion sex gender identity or expression sexual orientation age national origin disability veteran status or any other characteristic protected by applicable laws in the jurisdictions where we operate.

We are also committed to providing an inclusive and barrier-free recruitment and work environmentpromoting dignity independence integration and equal opportunity for all including persons with disabilities. Accommodations including alternative formats will be made available for all parts of the recruitment and selection process. For more information or to request an accommodation please contact

Send us your application. Create something with TC Transcontinental.