RQ00187 ServiceNow ITOM Specialist

RQ00187 - ServiceNow / ITOM Specialist

6-month contract - possible extension

3 days onsite/2 days remote (subject to HMs discretion) - 277 Front Street West

Project Description

We are seeking a highly skilled ServiceNow Discovery Engineer / ITOM Specialist with strong Software Asset Management (SAM) and Hardware Asset Management (HAM) experience. This role is responsible for designing implementing and optimizing advanced Discovery and Service Mapping solutions to ensure accurate reliable CMDB population while directly supporting SAM HAM and ITOM maturity across onpremises and cloud environments.

We are seeking a highly skilled ServiceNow Discovery Engineer / ITOM Specialist with strong Software Asset Management (SAM) and Hardware Asset Management (HAM) experience. This role is responsible for designing implementing and optimizing advanced Discovery and Service Mapping solutions to ensure accurate reliable CMDB population while directly supporting SAM HAM and ITOM maturity across onpremises and cloud environments.

Key Responsibilities

• Design configure and manage MID Servers to support secure scalable discovery operations using ServiceNow
• Develop and maintain custom Discovery probes sensors and patterns for accurate identification and classification of infrastructure components using ServiceNow
• Ensure highquality CMDB population to support SAM and HAM use cases including data accuracy completeness normalization and lifecycle alignment using ServiceNow
• Implement and support Service Mapping to accurately map application services and dependencies (required) using ServiceNow
• Leverage Discovery data to improve software normalization entitlement accuracy compliance and audit readiness (SAM) using ServiceNow
• Support hardware lifecycle visibility normalization and governance through reliable Discovery outcomes (HAM)
• Integrate ServiceNow Discovery with thirdparty tools and platforms to enhance automation and data enrichment
• Apply strong knowledge of network protocols (SSH SNMP WMI HTTP/HTTPS etc.) to troubleshoot and optimize discovery processes
• Configure and manage credentialbased access for secure discovery across multiple platforms
• Collaborate with infrastructure cloud security ITAM and architecture teams to align Discovery SAM and HAM with enterprise standards
• Monitor and continuously improve Discovery and Service Mapping coverage success rates and data quality
• Support CMDB SAM and HAM governance best practices and maturity initiatives

Required Qualifications

• Proven experience implementing ServiceNow Discovery and ITOM solutions
• Strong handson experience with:
  • MID Server configuration and management
  • Custom Discovery probes sensors and pattern development (required)
  • Service Mapping implementations (required)
• Strong scripting experience using JavaScript PowerShell and/or Shell (required)
• Demonstrated experience supporting SAM and HAM processes using Discovery and CMDB data
• Deep understanding of network protocols and infrastructure technologies
• Experience with onpremises and cloud discovery (AWS Azure and/or GCP)
• Strong knowledge of CMDB data models CSDM and ITAM best practices
• Experience integrating ServiceNow with external systems and tools
• Excellent problemsolving and troubleshooting skills

Certifications (Required one or more)

• ServiceNow Discovery Certification
• ServiceNow ITOM Certification
• ServiceNow SAM Certification
• ServiceNow HAM Certification

Desirables:

• Knowledge of Event Management or other ITOM modules
• Familiarity with enterprise architecture frameworks

Soft Skills

• Strong analytical mindset with attention to detail (required)
• Automationfocused and continuous improvement approach (required)
• Strong communication and stakeholder management skills

Must Haves:

• 5 years experience Design configure and manage MID Servers to support secure scalable discovery operations using ServiceNow
• 5 years experience Develop and maintain custom Discovery probes sensors and patterns for accurate identification and classification of infrastructure components using ServiceNow
• 5 years experience Ensure highquality CMDB population to support SAM and HAM use cases including data accuracy completeness normalization and lifecycle alignment using ServiceNow
• 5 years experience Implement and support Service Mapping to accurately map application services and dependencies (required) using ServiceNow
• 5 years experience Apply strong knowledge of network protocols (SSH SNMP WMI HTTP/HTTPS etc.) to troubleshoot and optimize discovery processes using ServiceNow
• Certifications (Required one or more)
  
  • ServiceNow Discovery Certification
  • ServiceNow ITOM Certification
  • ServiceNow SAM Certification
  • ServiceNow HAM Certification

Nice to Have

• Knowledge of Event Management or other ITOM modules
• Familiarity with enterprise architecture frameworks