Job Description

Current work authorization for Canada is required for all openings.

You will be working on a 100% remote schedule as part of Fidelitys dynamic working arrangement.

Who We Are

At Fidelity weve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and were constantly seeking to find new and better ways to help our clients. As a privately owned company we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means youll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. Youll have a wide range of opportunities to grow and develop your career in an inclusive environment where youll feel valued and supported to be your best - both personally and expertly.

Business Overview

The Software Developer Customer Data Platforms is responsible for designing configuring implementing and optimizing Adobe Experience Platform (AEP)specifically the Real-Time CDP(RCDP) and Adobe Journey Optimizer (AJO).

This role combines technical development data engineering and marketing activation expertise building customer profiles schemas data pipelines decisioning logic and journey orchestration to enable personalized data driven customer experiences.

The developer works closely with Marketing CRM Data Engineering Digital and IT teams to ensure Adobe Experience Cloud solutions are scalable stable and fully integrated with enterprise systems.

Key Accountabilities

Adobe Experience Platform (AEP) / RCDP Development

• Lead Configure and maintain AEP schemas datasets identities and data ingestion workflows.

• Implement XDM-based modeling for profile and event data.

• Build ingestion pipelines using batch APIs streaming APIs and source connectors.

• Set up profile stitching identity resolution and governance policies.

• Configure Segmentation Service including rule-based and audience streaming segmentation.

• Ensure compliance with data usage labels privacy and consent requirements.

Adobe Journey Optimizer (AJO) Development

• Configure and build multichannel journeys triggers decision logic and conditions.

• Develop message templates (email push in-app SMS) and dynamic personalization using handlebars or similar languages.

• Integrate AJO with AEP profiles events and decisioning logic.

• Ensure real-time event processing journey activation and error handling.

• Optimize journey performance delivery rules and orchestration logic.

Support Operations and Incident Management

• Lead any support activities for MarTech systems overseeing incident response root cause analysis and timely issue resolution.

• Manage defects enhancements and technical requests in collaboration with the Marketing technology product owners MarTech Scrum team and Marketing and IT stakeholders Monitor platform health and performance; ensure adherence to SLAs uptime requirements and operational KPIs.

• Coordinate with IT vendors and business teams to resolve issues efficiently and ensure continuous improvement.

MarTech Integrations and APIs

• Build integrations between Adobe platforms and CRM web/app analytics data lakes and campaign platforms.

• Use Adobe APIs (Batch/Streaming/Edge) for ingestion and journey activation.

• Configure Edge Network and Customer Journey Analytics (CJA) inputs if applicable.

• Work with engineering teams on ETL pipelines data transformations and API orchestration.

Technical Documentation and Governance

• Produce clear documentation: data flow diagrams schema dictionaries journey logic and integration specs.

• Apply Adobe governance standards for data usage labels privacy access controls and taxonomy.

• Maintain versioning for schemas audiences and journey logic.

Testing Quality Assurance and Support

• Perform unit tests integration tests and end-to-end journey/UAT validation.

• Troubleshoot ingestion failures segmentation issues journey performance problems and identity stitching concerns.

• Support production releases incident resolution and continuous platform optimization.

Skills Knowledge and Experience

• Hands-on experience with Adobe Experience Platform (AEP) and Real-Time CDP.

• Strong understanding of XDM schemas profile stitching datasets and identity graphs.

• Practical experience configuring Adobe Journey Optimizer journeys events conditions templates and personalization.

• Ability to read/write JSON design data models and configure ingestion via APIs/SDKs.

• Familiarity with Adobe Tags/Launch AEM or Adobe Analytics is a strong asset.

• Understanding of customer data pipelines consent management segmentation and event-based activation.

• Strong problem-solving and analytical mindset.

• Ability to translate marketing needs into technical solutions.

• Excellent communication and documentation skills.

• Collaborative able to work with cross-functional teams.

Education and Skills

• University degree preferably in Computer Science Engineering Math or equivalent work experience

• 3Yrs working with Adobe Experience Cloud preferably AEP/RCDP and/or AJO.

• Experience in MarTech engineering marketing operations or customer data orchestration.

• Experience working in Agile teams (Scrum/Kanban).

We use AI-enabled LinkedIn Hiring Assistant to support parts of our sourcing process. Every hiring decision is reviewed and finalized by our recruiters. If you choose to ask questions to the LinkedIn HR Hiring Assistant please be mindful that the responses are not official and must be confirmed for accuracy and completeness by Fidelity. If you are selected for an interview the recruiter who contacts you can best answer your questions.

Total Rewards That Reflect Your Impact

We believe exceptional work deserves exceptional recognition. Thats why we offer a competitive compensation package designed to support your success todayand your financial well-being tomorrow.

For this role your total rewards include:

• Base Salary: A competitive annual range of $101000 - $118000 based on your experience and qualifications.

• Performance Bonus: Eligible for a discretionary bonus that rewards your contributions and results.

• RRSP Contribution: After 6 months of employment we invest in your future with an RRSP contributionno employee matching required.

Were proud to offer a compensation package that aligns with provincial pay transparency requirements.

This posting represents an existing vacancy within our organizationan opportunity to step into a role where your talents will make a meaningful difference.

Some of the ways well help you feel valued and supported as part of our team

• Flexible working arrangements - 100% remote hybrid and in office options

• Competitive total compensation including company contributions to your group RRSP without a matching requirement from you

• Comprehensive health benefits that start on your first day with 100% employer-paid premiums that include up to $5000 annually for mental health services and therapy

• Parental leave top-up to 100% of your salary for a period of 25 weeks

• Up to $650 for home office equipment

• Generous time off policy including 2 paid days annually to volunteer at a charity of your choice

• Diversity and inclusion programs including an active network of Employee Resource Groups

• Extensive professional development opportunities including access to over 11000 training and development courses tuition reimbursement and monetary rewards for completing a required designation

• We care a lot about fostering a compassionate people-centric culture and are proud to have been named one of Canadas Top 100 employers for the last five years

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race color religion sex sexual orientation gender identity or expression national or ethnic origin age disability family status protected veterans status Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation please email us at .

No telephone inquiries or agencies please. We thank all applicants for their interest please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity

We are proud to be recipients of the following:

Awards

Canadas Top 100 Employers
o Greater Torontos Top Employers
o Canadas Top Family-Friendly Employers
o Canadas Top Employers for Young People

Great Place To Work Certified
o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Todays Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

LinkedIn Top Companies in Canada

Human Resource Director (HRD) - Best Place To Work
o HRD - 5-Star Benefit Program
o HRD - 5-Star Diversity & Inclusion Employer

Designations
Canadian Compassionate Companies Certified
Benefits Canadas Workplace Benefits Award - Future of Work Strategy
TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
Canadian HR Reporters Most Innovative HR Team