EBS Support Team Lead (P2P)

Job Description

Overview

Are you ready to take up a vital role in transforming our global ERP How about joining our talented team where everyone has a voice and together we collaborate with our stakeholders. Its a diverse and inclusive work environment where world-class talent knows no distinctions.

We are seeking a proactive and experienced Oracle EBusiness Suite (EBS) R12 professional ready to step into a true Team Lead role for the Procure to Pay functional support area.

Ifyourea seasoned Oracle EBS professional seeking to influence system stability mentor others and contribute to global transformation initiativeswedlove to meet you.

Your role

As an EBS Support Team Lead (P2P) you will:

• Build and maintain strong relationships with Finance users and process stakeholders ensuring clear expectations proactive communication and a trusted support partnership.

• Lead coach and support a team of P2P support analysts ensuring consistent highquality service delivery and effective prioritization of daily work.

• Guide team members to achieve results supporting hiring retention and talent development through regular meetings feedback and development actions.

• Provide functional support for Oracle EBS R12 across the entire Procure to Pay flow (AP Purchasing iProcurement Payments) with the ability to troubleshoot crossmodule impacts.

• Manage incidents and requests in alignment with defined SLAs ensuring accurate ticket updates clear ownership and visibility of progress through to resolution

• Act as the escalation point for P2P tickets; lead investigations perform indepth rootcause analysis and drive permanent corrective actions across P2P processes transactions and accounting flows.

• Monitor daily system processes configurations and integrity checks/integrations to ensure ongoing stability.

• Support monthend and yearend close activities ensuring stability timely processing and effective issue mitigation.

• Coordinate and participate in SIT UAT regression testing and validation for patches upgrades and system enhancements.

• Maintain highquality documentation including functional requirements test scripts/scenarios troubleshooting guides ticket updates and knowledge base content.

• Monitor and analyze recurring issues identifying and driving continuous improvement opportunities.

• Collaborate actively with DBAs developers infrastructure teams and external partners; manage Oracle Support Service Requests (SRs) where required.

About you

Experience & Skills

• 4 years of hands-on experience supporting Oracle EBusiness Suite R12 within the Procure to Pay (P2P) process areaon experience supporting Oracle EBusiness Suite R12 within the

• Strong functionalexpertisein at least one major P2P module with working knowledge across all AP Purchasing iProcurement Payments Expenses

• Demonstrates a solid understanding of endtoend Oracle EBS business processes with the ability to analyze requirements identify process impacts and support improvements

• Leads teams through coaching prioritization and escalation management to ensure consistent highquality support delivery

• Exercises sound judgement and appropriate decisionmaking authority to own outcomes and drive endtoend resolution of issues and solutions

• Experience working within ServiceNow and Azure DevOps with a strong understanding of ITSM / ITIL practices (Incident Problem Change Service Request Management)

• Solid understanding of relational databases andSQL for troubleshooting(log analysis data validation interface monitoring).

• Welldeveloped analytical and problemsolving skills including the ability to interpret data identify patterns and troubleshoot effectively

• Works independently to prioritize complex workloads manage competing demands and handle escalations effectively

• Excellent communication skills able to engage effectively with both business stakeholders and technical teams

• Bachelors degree in IT Finance Economics or equivalent relevant experience

• Fluent English & Romanian required; French is an advantage (fluency in both required for Quebecbased roles)

Rewards & benefits

• Direct & permanent contract

• Hybrid way of working

• Flexible benefits at your choice (meal tickets holiday / cultural vouchers courses wellness etc.)

• Easter & Christmas bonuses

• Private clinic medical subscription

• Number of vacation days based on seniority in company additional personal days leave & free days for statutory holidays overlapping weekend days

• Free French language classes

• Employee Assistance Program (EAP) > free Emotional Practical & Physical Support (Counselling Mindfulness New parents return to work Legal & Financial Life Coaching Wellness etc.)

• Internal career opportunities learning & development programs

• Team activities & events online & offline Fun @Work

• CSR Sustainability & Sport activities

• Flexible working schedule between 9:00 - 20:00 Monday to Friday

#LI-RO

Worker Type

Job Type

At AtkinsRéalis we seek to hire individuals with diverse characteristics backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender ethnic or national origin sexual identity and orientation age religion or disability but enriches itself through these differences.