Delivery Lead Digital Workplace & Collaboration IT Asset Management (HAM & SAM)

MAKE HISTORY WITH US

At PMI weve chosen to do something incredible. Were totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future.

With huge change comes huge opportunity. So wherever you join us youll enjoy the freedom to dream up and deliver better brighter solutions and you will have the space to move your career forward in many different areas/directions.

Delivery Lead Digital Workplace & Collaboration role is a part of the Digital Workplace & Collaboration (DW&C) organization within the IT Asset Management (ITAM) team. The purpose of the role is to ensure end-to-end service delivery and operational governance for Hardware Asset Management (HAM) and Software Asset Management (SAM) across their lifecycles driving service excellence data quality compliance and continuous improvement in alignment with business needs and agreed service targets. Build a mature IT Asset Management capability that establishes a single source of truth for assets supports lifecycle management from planning to retirement and strengthens cost/risk governance across hardware software and (where applicable) SaaS/cloud services.

JOIN US

WHO ARE WE LOOKING FOR

• Bachelors degree in Business Administration and/or IT with 510 years of hands-on work experience
• Strong demonstrated experience in IT Asset Management across both Hardware Asset Management (HAM) and Software Asset Management (SAM)
• Professional certification (e.g. CHAMP ITIL CITAM) or ability to achieve within six (6) months of hire; project management certification (e.g. PMP) is a plus
• Knowledge of asset management data structures and controls; experience with ServiceNow is a plus
• Experience in process design and implementation in the ITAM domain; able to drive continual improvement through measurable outcomes
• Strong analytical skills; expert in Excel to analyze large volumes of data and translate insights into actions and reporting
• IT product ownership experience (backlog/roadmap thinking stakeholder alignment value-driven prioritization)
• Excellent project management skills in both Waterfall and Agile delivery models
• Strong audit readiness and compliance mindset (particularly for software licensing) with disciplined evidence management and stakeholder coordination
• Fluency in English
• High level of personal integrity with ability to professionally handle confidential matters
• Good communicator and negotiator with a strong customer focus; strong verbal and written communication skills targeting IT and business audiences
• Strong interpersonal skills; leadership skills desirable including the ability to coach/coordinate suppliers and virtual teams

WHAT WE OFFER YOU

• In this position you will earn no less than PLN 17 600 gross per month
• Private medical and dental care life insurance
• Hybrid model of work and flexible working arrangements (40% of office work and 60% of home office / month)
• Employee pension plan
• Lunch card Multisport & Cafeteria program
• Wide range of trainings language learning platform further education and professional qualification support possibility
• Free bike and car parking for all employees

HOW CAN YOU MAKE HISTORY WITH US

• Lead endtoend delivery of HAM and SAM services ensuring outcomes meet SLAs KPIs and stakeholder expectations
• Serve as the primary escalation point coordinating timely issue resolution with internal teams and vendors
• Manage vendor relationships driving service excellence performance adherence and value delivery
• Oversee and track joint improvement initiatives with vendors ensuring measurable operational impact
• Drive a structured continualimprovement approach across services processes and ways of working
• Run operational governance routines including service reviews KPI tracking risk management and clear stakeholder reporting
• Maintain and enhance operational dashboards reporting processes and delivery documentation
• Ensure lifecycle governance and inventory integrity for hardware and software supporting optimization reuse and cost reduction
• Maintain audit readiness and license compliance for SAM coordinating audit responses and ensuring entitlement/usage accuracy
• Oversee operational execution of HAM/SAM lifecycle activities data quality across the CMDB/A/CMDB and continuous improvement of related tools catalogs and controls

Please note that only on-line applications will be taken into consideration.
Each person who sends the application will receive information about its status.
#Li-hybrid

At PMI we run the business in line with ethical principles and encourage SpeakUp culture. We care for equal chances and fair treatment. If you find anything that violates these principles in this job offer or the recruitment process you may contact our Ethics and Compliance Team at . Read more about Ethics&Compliance at PMI here.