Global CRM Data Scientist

Who we are

Amplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise customization and consumer care. More than 20300 professionals every day in a network of 9700 points of sale across 26 countries give back the joy of hearing feeling and living to thousands of people across the world.

In Amplifon we believe people are the most important component of our success. Thanks to our best-in-class Hearing Care Professionals and front and back-office Teams we are able to put the everyday taps pops and splashes back into the lives of our customers. We believe that its only through strong investment in talent engagement continuous professional development support and recognition that our people can exceed every limit and build a fulfilling career.

Aligned to this goal we offer a hybrid working policy allowing employees to work 6 days/month remotely.

What we are looking for:
We are looking for a motivated and data-driven Global CRM Data Scientist to join our this role you will support the collection analysis and interpretation of customer data at a global level contributing to the generation of actionable insights and recommendations for Regions and Countries. Your work will help us better understand customer behaviors preferences and needs providing a key contribution to marketing strategy development and improving customer engagement.
Youll be part of a dynamic and collaborative Global Center of Expertise (CoE) reporting to Federico Flussi Global CRM Customer Intelligence Associate Director and working alongside a team of experienced professionals. You will interact with multiple stakeholders across departments and markets helping align customer insights with business objectives and supporting decision-making through data-driven analysis.
Your Tasks & Responsibilities:
Data Collection and Preparation: gather clean manipulate and integrate customer data from diverse sources including CRM system point-of-sale systems survey platforms AI tools and 3rd parties data
Data Analysis and Interpretation: Apply statistical techniques data mining and exploratory data analysis to identify significant customer behaviors segmentation opportunities and drivers of customer repurchase and/or missed adoption of the product
Segmentation and Predictive Modeling: create detailed customer profiles to understand their needs preferences and value. Moreover you might be asked to develop predictive models for customer behavior
Campaign Analysis Monitoring and Optimization: analyze the performance of CRM campaigns and customer engagement initiatives providing insights into their effectiveness and recommending ideas
AI-driven innovative use-cases: collaborate on AI use case development for CRM applications (customer knowledge enrichment through speech analytics virtual agents) with hands-on involvement in prompt design LLM evaluation and solution testing.

Qualifications & Experience:
Bachelors degree in mathematics Statistics Engineering Economics or a related field
Proven experience (25 years) in a similar analytical role preferably within marketing functions
Solid proficiency in data analysis tools and programming languages such as SQL Python or R.
Experience with data visualization tools such as Power BI Tableau or similar is a plus
Basic understanding of AI and LLM concepts including exposure to generative AI tools or prompt-based workflows is a plus
Previous experience in customer analysis and/or working closely with business stakeholders is preferred

Key Skills:
Strong analytical thinking with the ability to interpret complex datasets
Technical proficiency in data manipulation statistical analysis and data visualization
Its a plus if you have experience in storytelling and in presenting data-driven insights to both technical and non-technical stakeholders
Ability to translate data into meaningful business recommendations
Fluency in English (written and spoken)
Willingness to travel occasionally for business needs