Provide support and guidance to customers in Dutch and English
Handle inquiries through email chat and phone
Identify and resolve customer issues effectively
Maintain accurate customer records and documentation
Deliver a professional and friendly service experience
Collaborate with internal departments when needed
Requirements
Native or fluent Dutch Good command of English Excellent communication and problem-solving skills Customer-oriented mindset Ability to work rotational schedules including weekends
Benefits
14 salaries per year (12 monthly Easter bonus Summer/Christmas split bonus)
Private Health & Life Insurance
Performance bonus(according to project policy)
25 days annual leave
50 monthly meal voucher
Full paid training provided
Opportunities for internal growth and career development
Supportive multicultural working environment
Contract & Work Model
Permanent contract
40h per week (8h/day 5 days/week)
Key Responsibilities Provide support and guidance to customers in Dutch and English Handle inquiries through email chat and phone Identify and resolve customer issues effectively Maintain accurate customer records and documentation Deliver a professional and friendly service experience C...
Key Responsibilities
Provide support and guidance to customers in Dutch and English
Handle inquiries through email chat and phone
Identify and resolve customer issues effectively
Maintain accurate customer records and documentation
Deliver a professional and friendly service experience
Collaborate with internal departments when needed
Requirements
Native or fluent Dutch Good command of English Excellent communication and problem-solving skills Customer-oriented mindset Ability to work rotational schedules including weekends
Benefits
14 salaries per year (12 monthly Easter bonus Summer/Christmas split bonus)
Private Health & Life Insurance
Performance bonus(according to project policy)
25 days annual leave
50 monthly meal voucher
Full paid training provided
Opportunities for internal growth and career development