Croatian Travel Specialist in Athens

Begin Your Career as a Travel Specialist

Do you enjoy helping people and managing travel-related situations with ease Join a supportive and dynamic team committed to creating seamless travel experiences. This role is perfect for proactive detail-focused individuals who take pride in delivering outstanding customer service.

About the Role:

As a Travel Specialist youll serve as the primary contact for customers seeking assistance before during or after their journeys. Using digital communication channels youll handle inquiries related to bookings itinerary changes cancellations refunds and general travel questionsensuring every traveler has a smooth and positive experience.

Key Responsibilities:

• Assist customers via chat email and online platforms with a wide range of travel-related questions
• Manage reservations for flights hotels car rentals and activities including modifications and cancellations
• Provide accurate information on travel details entry requirements baggage policies and refunds
• Support customers with account issues payments and loyalty or rewards programs
• Identify urgent or complex situations such as delays or missed connections and escalate when needed
• Maintain detailed and accurate records of all customer interactions in internal systems
• Work closely with internal teams and external partners to deliver high-quality service
• Meet performance goals related to service standards and response times
• Stay updated on travel policies destinations tools and process changes

Requirements:

• Language Skills: Fluent in Croatian (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Greek residency card
• Skills: Strong analytical creative and communication abilities
• Mindset: Professional detail-oriented proactive and eager to learn and grow in the Travel field

Benefits:

• Competitive Salary: Based on your experience and skills
• Performance Bonuses: Rewards for outstanding service
• Comprehensive Insurance: Health and life coverage for your well-being
• Meal Allowance: Support for daily meals
• Onsite Work: Engage and grow in a collaborative office environment

Ready to turn travel dreams into reality Apply today and kickstart your career in the exciting world of travel!