Casual Facility Support Officer

At a glance

• Employment Type:Casual
• Hourly Pay Rate:$33.19 plus 25% casual loading.
• Closing date:9pm Tuesday 21 April 2026.

The City of Parramatta is going through unprecedented change and transformation as we grow and transform into a Global City. The intensity of growth and investment in City of Parramatta means that Council their partners and community have a once-in-a-generation opportunity to shape the Citys future and ensure it is culturally socially environmentally and economically sustainable.

At Council we prioritise the safety and wellbeing of children and young people. We are committed to implementing child safe practices to create an environment where children feel safe and included. We screen candidates to ensure their suitability to work with children this includes conducting National Police Checks Working with Children Checks and through reference checks.Our commitment to child safety is explained in CouncilsChild Safe Commitment Statement.

About the role

The Facility Support Officer will have a primary place of work within the Community Hubs facilities network however will work across multiple Community Hub locations dependent on customer demand and business needs.

Operating 7-days a week our Community Hubs are the community cultural and civic heart of the City of Parramatta delivering exceptional customer experiences to those who live work study visit and play in our City.

On a daily basis you will:

• Provide high quality customer service conveying information answering queries and assisting customers regarding the use of Councils community facilities.
• Facilitate the setup and pack down of events functions and programs with precision and in an efficient and timely manner.
• Arrange furniture and equipment according to a plan and adapting quickly if plans change maintaining equipment and keeping storage areas clean and tidy.
• Report to Supervisor regarding bookings issues and contribute to the improvement of service delivery.
• Check daily booking registers and follow task lists to delivery exceptional service.
• Prepare coffee stations water stations cutlery and/or any other equipment as needed prior to meetings.

About You

The successful candidate should have previous demonstrated experience in facilities/venue care and preparation and strong customer service experience.

You will also bring:

• Minimum of High School Certificate or equivalent
• Working with Children Check
• First Aid CPR
• Strong attention to detail
• Maintain equipment and consumables
• Communicate appropriately with clients and colleagues

Whats on offer

We are offering casual positions with an attractive hourly rate of $33.19 plus 25% casual loading.

In addition City of Parramatta also offer excellent employee benefits which include:

• Central Parramatta location (Public transport at our door discounted parking)

• Learning and development opportunities
• Health and Wellbeing programs (Fitness Passport flu shots etc.)

Want to know more

Further information regarding the requirements of this role can be found in the attached Position Description

Review ourValues Flyer which outlines Councils core values and behaviours.

Alternatively for a confidential discussion please contact Rachael Whiteon email

How to apply

Candidates must apply online and applications through other mediums will not be accepted at this time.

Applications close 9pm Tuesday 21 April 2026.

As this is a child-related positionprohibited persons as defined under the NSW Child Protection Act are not eligible to apply.

A Paid Working with Children Check must be uploaded as part of your application.

If you do not have a valid Working with Children Check and meet the remaining requirements of the role please answer your pre-screening questions accordingly and reach out toto confirm that your WWCC is in progress.

Council is committed to providing a child safe environment and is guided by theNSW Child Safe Standards Office of the Childrens more information on Councils Child Safe Framework please visitChild Safe City of Parramatta.

This position requires the preferred candidate to undertake a Pre-Employment Medical Check which also includes a Drug and Alcohol test.

The City of Parramatta supports a Drug and Alcohol-free working environment and employees may be subject to random testing as a result.

Inclusion Diversity and belonging lies at the heart of how we recruit at the City of Parramatta. We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills experiences and backgrounds. We invite candidates of all ages people with disability Aboriginal and Torres Strait Islander Peoples women ADF veterans LGBTIQA and other culturally diverse groups. We are committed to making reasonable adjustments to provide a positive barrier-free recruitment process and supportive workplace.

Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights in Australia to apply for this position.