Reservations Manager

As our Reservations Manager you will be responsible to plan direct and co-ordinate all Reservations activities to ensure smooth running of the department. This role will work closely with the General Manager Front Office Manager Revenue Manager and Director of Sales on all aspects of revenue maximization across all distribution channels. 

As a Reservations Manager you will be responsible for:

• Providing exceptional customer service listening to guests in order to understand their needs and offering tailored options
• Overseeing the day to day Management of the Reservations team and assisting the Reservations team with day to day tasks including overflow of calls and stepping in to assist the team as required
• Monitoring third party websites and GDS to maximise REVPAR
• Ensure the Property reaches maximum occupancy and returns through efficient room allocations accurate monitoring and inspection of bookings in the reservations system
• Assisting guests with bookings and proactively responding to  guest feedback.
• Working with and developing business relationships with travel agents corporate and leisure business
• Maintaining regular communication with the Sales team ensuring that any leads are passed on
• Upholding our loyalty program ensuring that guests are correctly linked to guest history and departments are aware of any special needs
• Handling a high volume of reservations with superb 100% accuracy from the team to ensure data integrity
• Lead the Reservations team culture to focus on loyalty and driving recruitment of new members
• Provides ongoing leadership support and guidance to the entire Reservations team to ensure the overall success of the department

Qualifications :

• Previous minimum of 2 years experience in similar role in a 200 room Hotel with a background in Front Office or Reservations in a dynamic hotel environment.
• Demonstrated ability to lead coach and develop the team.
• A willingness to be hands on within the operation and drive a culture of guest obsession and loyalty with the team.
• The ability to create meaningful connections creating a high level of trust with the team.  
• Excellent time management and organizational skills giving you the ability to handle tight deadlines
• Youll be able to work independently and have the ability to run a busy reservations system
• Have a passion to sell every last room in a competitive market
• Previous experience with the following programs highly desirable though not essential: OPERA Cloud Zambion purchaseplus ResaWEB HotelLINK DataWEB TrustYOU HotSOS and ACDC.
• Youll be confident solution focused team player
• The flexibility to work a variety shifts including public holidays as required.
• Self-motivated and target driven
• You are flexible and have a desire to work in a dynamic fast-paced team
• Being curious & open-minded.

Additional Information :

Benefits/ Whats in it for you

• Learning programs through our Learn your Way Academy platforms ongoing training and development opportunities (self-pace virtual webinars face to face)
• ALL Heartist Employee benefit card offering discounted accommodation food and beverage at Accor properties worldwide.
• Complimentary Duty Meal
• Mental health and well-being support initiatives including Access to our Employee Assistance Program.

If you are passionate about the hospitality industry meet the above criteria and are eager to contribute to an evolving hotel we want to hear from you!


Only candidates who have Australian work rights will be considered.
Must be willing to undergo a police check.

Remote Work :

No

Employment Type :

Full-time