Customer Success Manager

This role is based in our 420 Elizabeth Street office.

Drive customer relationships that fuel retention growth and loyalty.

Were looking for a motivated Customer Success Manager to join our team and become the strategic partner our clients need to this role youll develop meaningful customer relationships while providing both strategic direction and tactical support for clients using our integrated media and data services.

What Youll Do

As our Customer Success Manager youll become an extension of our clients marketing and sales teams. Youll gain a deep understanding of their business challenges and ensure our Informa TechTarget products help them achieve their objectives goals and KPIs.

Your key responsibilities will include:

• Drive engagement and growth - Focus on product adoption expansion opportunities and successful renewals
• Enable customer success - Onboard new customers and guide them through product functionalities and capabilities
• Analyze and optimize - Investigate customers current workflows and technology stacks to identify opportunities
• Consult strategically - Help customers define ideal KPIs success metrics and growth opportunities
• Recommend solutions - Advise on appropriate use cases for Informa TechTarget data and products
• Build compelling narratives - Create presentations and communications that showcase client success and optimization opportunities
• Collaborate internally - Work with cross-functional teams to prevent issues and deliver strategic guidance
• Present with confidence - Communicate effectively with end users marketing teams sales management and executives through various channels
• Escalate when needed - Identify and address areas of concern or client challenges
• Share expertise - Provide consultation on marketing and sales best practices

Qualifications :

What Youll Bring

• Bachelors degree
• 2-4 years of customer-facing experience in customer success or support roles preferably in software or sales/marketing environments
• Exceptional attention to detail with ability to manage multiple product and client engagements simultaneously
• Creative problem-solving skills with a solutions-oriented strategic mindset
• Strong sales orientation with excellent communication presentation and writing abilities
• Ability to provide guidance and perspective sometimes requiring persistence

Preferred experience:

• Onboarding clients to SaaS products
• Knowledge of B2B digital marketing ad tech marketing automation systems lead generation demand generation and content marketing

Youll play a crucial part in ensuring our customers maximize the value of their investment in Informa TechTarget solutions. Your strategic guidance and tactical support will directly impact their success creating lasting partnerships that drive mutual growth.

Additional Information :

We believe that great things happen when people connect face-to-face. Thats why we work in-person with each other or with customers and partners three days a week or more. When youre not spending time together in one of our offices or other workplaces like at an Informa event you get the flexibility and support to work from home or remotely.

TechTarget Inc. doing business as Informa TechTarget including its subsidiaries is an equal opportunity employer and complies with all applicable federal state and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees applicants or any other covered persons because of race colour sex (including pregnancy) age national origin or ancestry ethnicity religion creed sexual orientation gender identity or expression status as a veteran and basis of disability or any other federal state or local protected class. This policy applies to all terms and conditions of employment including but not limited to hiring training promotion discipline compensation benefits and termination of employment. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and or in the advertised position please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.

Informa TechTarget complies with the Americans with Disabilities Act (ADA) as amended by the ADA Amendments Act and all applicable federal state or local law.

Our benefits include:

• Great community: a welcoming culture with in-person and online social events our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When its time for the next step we encourage and support internal job moves
• Time out: 25 days annual leave rising to 27 days after two years plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance mental health first aiders a healthy living subsidy access to health apps and more
• Recognition for great work with global awards and kudos programmes
• As an international company the chance to collaborate with teams around the world

Remote Work :

No

Employment Type :

Full-time