Customer Support Engineer, SW

With us You do
WORK THAT MATTERS

We are the most trusted partner imaging the unknown by creating foresight capabilities quicker to discover and prevent threats. Our solutions contribute to the improvement of peoples health and safety daily. With us you do work that truly matters.

We are a global provider of X-ray detector solutions and services for medical security and industrial applications. Our solutions range from sensor components to optimized detector subsystems with ASICs electronics mechanics software and algorithms.

Our net sales totalled EUR 101 million in 2025. We have around 700 active customers in over 40 countries. We employ around 500 people in Finland China India France and the US. Our companys shares are listed on the Nasdaq First North Growth Market Finland.

We are looking for a professional to join our global EMEIA BU in Oulu. We have an immediate opening for

Customer Support Engineer SW

Are you passionate about customer experience and cutting-edge technology Do you enjoy working hands-on with products that combine embedded firmware and softwareand collaborating directly with customers around the world If so this could be your next career move.

We are looking for a Customer Support Engineer (CSE) with a firmware/software focus to join our global customer experience engineering team. This role is a replacement due to an internal transfer and offers an excellent opportunity to step into a visible impactful position within the organization.

In this role you will be at the heart of our customer interface across the USA and Europe playing a vital role in delivering exceptional customer support and driving product quality. You will coordinate firmware and softwarerelated customer support cases act as the voice of the customer in product quality and development discussions and collaborate closely with Product Management and R&D.

While your primary focus will be on after-sales customer support the role also offers diversity and growth. You will have the opportunity to lead customer complaint handling ensure agreed development actions are successfully implemented by our design teams and actively contribute to the evolution of our customer experience engineering processes and ways of working.

This is a customer-facing role for someone who enjoys making a real difference. You will work in close collaboration with colleagues in Customer Services Sales and Product Management in Finland France and the USA as well as with our global design and engineering teams. Your work will directly influence how customers experience our products and our company.

If you are motivated by customer interaction international collaboration and the chance to influence product quality and customer satisfaction we would love to hear from you.

Skills and qualifications

We are looking for a motivated and customer-focused professional with a strong technical foundation and the ability to collaborate across functions and borders.

Technical & Domain Expertise

• Strong ability to understand analyze and debug embedded firmware and software architectures

• Programming skills are a plus; experience with C C Python or similar languages is beneficial

• Solid understanding of operating systems and environments particularly Windows and Linux

• Experience with customer system integration and configuration support is considered an advantage

• Knowledge of statistical methods and quality tools (e.g. Six Sigma) is a plus

• Familiarity with failure analysis and root cause analysis

• Hands-on experience with 8D or similar customer complaint handling processes is beneficial

• Good understanding of ISO 9001:2015 and other relevant quality or industry standards

• Basic understanding of product management principles

Customer Project & Process Experience

• Experience working in after-sales customer service product management or R&D

• Background in project product or quality management roles in a customer-facing environment

• Experience acting in a coordination role such as Scrum Master Product Owner or similar

• Ability to lead cross-functional teams and drive progress without direct managerial authority

Ways of Working & Personal Capabilities

• Strong analytical and logical problem-solving skills

• Ability to influence stakeholders through fact- and data-based communication

• Proactive mindset with the capability and willingness to leverage AI tools in daily work

• Dependable practical patient and responsible working style

• Excellent team player with strong collaboration skills in international environments

Education & Experience

• 2 years of relevant work experience in an international company or similar environment

• University degree in a relevant technology field (engineering natural sciences or equivalent)

Language & Mobility

• Excellent oral and written English skills

• Additional language skills are considered an asset

• Willingness to travel occasionally
  

Location and Our Offer
This position is based in Oulu Finland with close collaboration with our global teams. You will be reporting to the Director Customer Services for EMEIA&Americas. We offer you a challenging position supported by our international team of professionals in a growing high-tech company along with a competitive salary and benefits.

More information

Please feel free to contact us for more information. We are happy to provide you further information on Thursday 9 April at 9:00-10:00 (EEST) and Friday 17 April at 13:00-14:00 (EEST) Director Kalle Pikkujämsä.

We look forward to receiving your application including salary request and CV as soon as possible however no later than Sunday 19th April 2026. We will start interviews already during the application period.