Customer Success Manager

Position: Customer Success Manager

Location: LATAM

Type: Full-Time Direct Contractor Hire

Working Hours: Alignment with EST or CST required

About Whippy:

Whippy is a technical SaaS platform specializing in messaging VoIP and AI agents. We empower businesses to streamline their communications and operations through robust integrated solutions ensuring our customers get the maximum value out of their tech stack.

The Opportunity:

We are hiring immediately for four Customer Success Managers to join our rapidly growing Latin America team. At Whippy this is not your traditional CSM role. It is a dynamic high-impact hybrid position that combines customer-facing account management onboarding and training light technical implementation and system operations/troubleshooting. You will act as the primary point of contact taking full ownership to ensure our customers successfully leverage our platform.

Are You:

• An exceptional communicator You speak clear confident English are completely comfortable leading calls on Zoom and have a knack for explaining technical concepts simply.

• Driven by an ownership mindset You are proactive rather than reactive taking the initiative to guide customers and solve problems without relying on escalation as your default response.

• Technically curious and capable You either have hands-on experience working with technical SaaS products (APIs integrations workflows) or hold a STEM degree with strong technical aptitude.

• An experienced relationship builder You have run onboarding implementation or success calls and thrive on managing customer relationships directly.

If so we want to hear from you.

Key Responsibilities:

• Manage and take complete ownership of a set of assigned customer accounts.

• Run daily Zoom calls with customers to build relationships ensure success and gather feedback.

• Onboard and train new accounts successfully guiding them through the platforms capabilities.

• Help customers configure and actively use the Whippy product to suit their specific needs.

• Troubleshoot system issues and coordinate effectively with the engineering team when necessary.

• Guide customers on best practices optimal workflows and system operations.

Requirements:

• Proven experience in a customer-facing role specifically managing onboarding implementation or customer success calls.

• Must meet at least one of the following technical requirements: Experience working directly with technical SaaS products OR a STEM degree (Engineering Computer Science Mathematics or similar).

• Must possess a firm conceptual understanding of what an API and a webhook are.

• Exceptional written and verbal English communication skills.

• Must be located in LATAM and able to work EST or CST business hours.

What We Offer:

• Competitive Base Salary;

• Performance Bonuses;

• Direct contractor hire structure with a fast-moving innovative tech company.

• The opportunity to own your accounts and shape the success of our customers directly.