Managed Services Growth and Enablement Lead

Kia ora
Innovate. Build.Reinvent. Make your tech skills count at PwC New Zealand.

At PwC our purpose is clear: to build trust in society and solve important problems.This is a place to keep growing.Youlllearn from the best take on meaningful challenges and make a lasting impact for our clients our communities and Aotearoa.

PwC has been delivering managed services to clients for many years. We are now doubling down on this capability through increased focus investment and the evolution of our model into an AI and automation-led practice. This will further strengthen how we deliver value end-to-end from advice to implementation to running and continuously optimising specialist services.

NgāKōreromotēneitūranga/ About the role

You willberesponsible forbuilding and embedding the sales commercial and onboarding strength of the Managed Services business.

Reporting directly to the Managed Services Managing Director this role integrates commercial strategy contracting and negotiation leadership and onboarding enablement to ensure Managed Services scales sustainably profitably and with strong governance discipline.

This is a strategic and hands-on leadership role critical to the successful mobilisation and long-term growth of Managed Services.

Your day-to-day could include:

• Define and execute commercial strategy aligned to Managed Services growth

• Lead pricing models forecasting and long-term financial planning

• Establish commercial guardrails to protect margin and manage risk

• Lead contract structuring negotiations and risk mitigation with Legal

• Oversee bid governance commercial playbooks and approval processes

• Support complex deals pipeline conversion and cross-BU opportunities

• Analysemarket trends to drive growth partnerships and strategy

Ngāpūkengakeiakoe/ Skills and experience

• A minimum of 15 years experience in managed services or outsourced business processing with a proventrack recordof building client relationships and scaling services.

• Proventrack recordscaling managed services delivery models with a demonstrated ability todrivegrowth and transformation.

• Degree in Finance Business Marketing or related field
• Professional Certifications -advantageouse.g.commercial management charted institute of marketing Procurement and Supply

• Experience leading large cross-functional teamswithcomplex governance.

• Provenexpertisein managing 24/7 service operations SLA frameworks incident management and operational resilience.

• Strong executive stakeholder engagementskillswithcredibility at CIO/CTO and C-suite levels.

• Experience managing large cross-functional teams across onshore and offshore models.

• Familiarity with platform-based delivery (Salesforce Microsoft Workiva Atlassian) ideally having built and grown a services platform. (desirable)

• Change Management: Experience leadingorganisedchange and process improvement. (desirable)

Ngāāhuatangahirahiraotemahi ki PwC / Highlights of working at PwC NZ

• Growth - Global network; leadership development; A.I. tools and training; formal learning pathways

• Reputation - PwC is known for shaping tomorrow. Join us andyoullaccelerate your career while helping clients and communities solve their most important problems.

• Wellbeing - Life & income protection; Sonder/EAP/Headspace;15dayspaid sick leave; group-rate health insurance (eligibility applies)

• Flexibility - Flexible working; supportive coaching culture

• Time off - Purchase up to two extra weeks annual leave; two recognition days provided each year; annual summer shutdown period

• Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave

• Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals

Moteahatāuetatariana / What are you waiting for

Discover a life that works for you with our diverseinclusiveand flexible culture - and a range of financial and nonfinancial rewards. Explore how you can grow at PwC on our careers site at here. Go further.

Ngāwhakautuki opātai/Your questions answered

Manamotuhake/ Independence:Maintainingindependence is fundamental todemonstratingthat PwC has not been influenced by any relationships or situations that undermine our objectivity. This role requires anindependencereview process.

Tonotōtikamai/ Please apply directly:Werenot currently partnering with recruitment agencies for this role. Ifyoudlike to be considered please apply directly -wedlove to hear from you.