Are you ready to Chase the Sun A career with Suncorp gives you the chance to do that every day while also helping New Zealanders to build futures and protect what matters.

We have an exciting opportunity come up to join our Partnerships and Experience team as a Senior Experience this you will role facilitate the collaboration across a broad range of internal (and external) users to establish clear problem statements and hypothesis. To then prioritise these problems and facilitate idea generation to arrive at valued solutions. Provide on the job coaching in design methods to support our way of working and to accelerate SNZs digital and innovation maturity.

What youll do:

• Collaborate with Business Leaders or Product Owners to develop approach plans to identify activities that will either: understand and clarify a problem and its root causes; generate ideas to address a well understood problem; or create alignment amongst stakeholders.
• Plan and facilitate workshops using design thinking methods that align with Suncorp Group established outlined in Customer by Design playbooks.
• Provide advice on high level design approaches based on data and customer insights design industry standards and experience.
• Collaborate closely with Business Leaders Product Owners and SMEs to progress problem solving and identify opportunities.
• Support ongoing development of problem solving and design knowledge amongst Product Owners and Business Leaders.

What youll bring:

• Bachelors or masters degree preferably in Design Psychology and/or Business or a similar skill level acquired through experience. Desired
• Exceptional stakeholder management skills.
• 5 years practical experience of group facilitation across a wide range of internal and external stakeholders.
• 5 years practical application of Lean Agile and Human Centred Design methods in financial services or other consumer-driven organisations.
• Proven systems thinking experience.
• High proficiency in digital design patterns.
• High proficiency in utilising disparate information sources to synthesise actionable insights.

What we can offer you:

• Free life salary continuance and trauma insurance cover
• Discounts on Asteron Life & Vero insurance
• Flexible leave of up to four days per year in addition to annual leave
• Positive inclusive team environment where we welcome individuality and celebrate diversity
• Flexible work arrangements embracing a healthy work/life balance
• $250 annually for gym membership or hobbies
• Ongoing learning and development opportunities

Were proud to be a part of the Suncorp Group family alongside some of Australia and New Zealands most trusted names in insurance working together to bring about faster simpler and better outcomes for our customers and corporate partners. Our commitment to strong supportive partnerships extends to our people as well and the opportunities and support we provide to help you thrive in your career with us. And with a shared customer-obsession and the digital capabilities to make a genuine difference youll see the meaningful impact you can make for our customers and communities while watching your own career shine too.

If you are interested in this role and have got what it takes to create its success please apply today.

Advertised: 08 Apr 2026 New Zealand Standard Time
Applications close: 15 Apr 2026 New Zealand Standard Time