Customer Transformation Manager Test Lead

Management Level

Job Description & Summary

Kia ora

Innovate. Build. Reinvent. Make your tech skills count at PwC New Zealand.

At PwC our purpose is clear: to build trust in society and solve important problems.

This is a place to keep growing. Youll learn from the best take on meaningful challenges and make a lasting impact for our clients our communities and Aotearoa.

Ngā kōrero mo tēnei tūranga / About the role

Join our Customer Transformation team in Tāmaki Makaurau / Auckland or Pōneke/Wellington as an experienced Manager and help clients transform the way they work and engage with their customers. Youll bring your leadership and transformation expertise to guide talented teams connect strategy with technology and drive innovation productivity and sustainable growth.

Your day-to-day could include:

• Lead the end-to-end testing strategy and delivery across complex programmes ensuring alignment to client business outcomes risk appetite and quality standards

• Own and drive the test strategy governance and operating model including resourcing environments tooling and vendor coordination

• Manage and mentor multi-disciplinary testing teams fostering a high-performance culture and supporting career development

• Oversee all phases of testing (SIT UAT regression performance) ensuring timely execution defect resolution and release readiness

• Provide clear data-driven reporting and insights to programme leadership including quality metrics risks dependencies and mitigation strategies

• Drive the adoption of automation and modern quality engineering practices improving efficiency coverage and speed to market

• Lead defect management and triage processes ensuring prioritisation aligns with business impact and delivery timelines

Ngā pūkenga ka kawea mai e koe ka whakawhanakehia rānei i tēnei tūranga / Skills you will bring or develop in this role

• 5 years of demonstrated experience across nCino and/or Salesforce leading testing for large-scale transformation programmes (e.g. CRM core system digital platforms) ideally within the financial services sector.

• Strong understanding of Agile DevOps and quality engineering practices including automation strategies.

• Proven ability to engage and influence senior stakeholders (business and technology).

• Experience managing teams vendors and offshore/onshore delivery models.

• Commercial acumen including budget management forecasting and contributing to sales opportunities.

• Strong problem-solving capability with the ability to navigate complex ambiguous environments (Optional line): If you dont meet every requirement we still want to hear from you - your skills and potential may be a great fit.

Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ

• Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals

• Growth - Global network; leadership development; A.I. tools and training; formal learning pathways

• Wellbeing - $250 annual wellbeing allowance; Life & income protection; Sonder/EAP/Headspace; 15 days paid sick leave; group-rate health insurance (eligibility applies)

• Reputation - PwC is known for shaping tomorrow. Join us and youll accelerate your career while helping clients and communities solve their most important problems.

• Flexibility - Flexible working; supportive coaching culture

• Time off - Two paid recognition days off provided each year during our annual summer shutdown period; purchase up to two extra weeks annual leave

• Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave

Mō te aha tāu e tatari ana / What are you waiting for

Hit Apply now. To learn how you can grow and shine in your career at PwC visit our careers site at here. Go further.

Ngā whakautu ki o pātai / Your questions answered:

Motuhake / Independence: Maintaining independence is fundamental to demonstrating that PwC has not been influenced by any relationships or situations that undermine our objectivity. This role requires an independence review process.

Tono tika mai / Please apply directly: Were not currently partnering with recruitment agencies for this role. If youd like to be considered please apply directly - wed love to hear from you.

Nau mai ngā tono wawe / We encourage early applications: This role may close before the listed date if we identify a suitable candidate.

Atamai hangahanga / A.I. usage: Please note that secure A.I.-enabled tools may support parts of our recruitment process but all applications are reviewed and decisions made by our people.

Travel Requirements

Available for Work Visa Sponsorship

Job Posting End Date