Client Director Corporate

The Role

The Client Director will be responsible for the achievement of the corporate budget and growth targets and servicing clients at a senior level. The primary duties include the following:

• Implement and review client service delivery including holistic discussions on risk and retention strategies as well as multiple tier client contact for all qualifying accounts

• Obtain formal client feedback annually for all qualifying accounts

• Leverage best practice from across WTW to deploy within the team

• Represent the voice of the client both internally and within the teams when decisions are made regarding process approach and future strategy

• Ensure that every client has an agreed service plan and that client advocates implement every aspect of the plan

• Pro-actively meet the annual new business target

• Involvement in selected new business exercises and major projects

• Generation and participation in new business opportunities that contribute to the continued growth of the team

• Maintain and develop a strong relationship with insurers

• Apply WTW Client Service protocols and compliance procedures
• Lead with Analytics using the core risk and analytics tools in client renewals and servicing.

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The Requirements

• Level 5 Qualifications

• Preferably degree qualified

• Extensive Insurance broking and or industry experience

• Proven technical skills in coverage and wording review

• Excellent understanding and technical proficiency of claims management processes

• Experience with the placement and servicing of complex and multinational clients

• You will have attained all regulatory licenses permissions and technical or other requirements applicable under local legislation

Why Join WTW

WTW provides a competitive benefits package which includes the following (eligibility requirements apply):

• Additional paid annual leave

• Life Income Protection and Trauma insurance

• Annual bonus

• Company paid salary continuance insurance

• Hybrid working

• Networks (Gender Wellbeing Pride)

• Career Growth internal opportunities and development programs

At WTW we trust you to know your work and the people tools and environment you need to be successful. The majority of our colleagues work in a hybrid style with a mix of in-person and in-office interactions dependent on the needs of the team role and clients. Our flexibility is rooted in trust and hybrid is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working. Please speak to your recruiter to discuss more.

At WTW we believe that a culture of inclusion and diversity is critical to our business. Its not a separate initiative rather its fundamental to everything we are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversityincludinggender nationality disability age marital/parental status ethnicity gender identity and sexual orientation. We welcome applications from people from all backgrounds.

We are a 2024 Circle Back Initiative Employer we commit to respond to every applicant.