Commercial Operations Senior Specialist

Provide administrative and operational support for CRM and EC systems ensuring smooth sales operations through collaboration with cross-functional teams. Continuously improve operational processes and maximize efficiency of sales operations.

Communicate with other functions including APAC and Global team for system improvement and trouble shooting.

Deliver deep insights with development of useful analytical reporting tool to support effective decision making across all layers of the commercial organization.

All the operational tasks related to sales activities are job scope and thus responsible tasksmaychange constantly.

1. Perform system operations using CRM and local EC systems (e.g. SFDC)

   • Maintain system master data ( master Sales assign master product master price master)

   • Implement organizational changes in timely manner (e.g. new user new authorization structure approval process etc.)

   • Provide user training and respond to inquiriesfrom sales customers and patients as needed

   • Develop sales reports to support business analysis

   • Coordinate system enhancement to improve data quality and operational efficiency

   • Resolvesystem-related issuesin coordination with IT teams

   • Facilitate IT-related communication between sales representatives and customers

2. Improveexisting business processes

   • Identify areas for process improvement

   • Develop and implement improvement plan

3. Develop business intelligence and drive sales force effectiveness

   • Lead requirement gathering for BI and reporting enhancements from conversation with key stakeholders includingseniorleadership

   • Collaborate withSales Marketing and Finance to support their teams in all aspects of analysis report development KPIs/dashboards and Business Intelligence from a revenue customer pricing program performance and margin/ profitability perspective

   • Conduct deep-dive performance analysis and provide analytical insights and recommendations to key stakeholders incommercial team including seniorleadership

   • Involve in or lead sales force effectiveness (SFE) initiatives to develop consistent and impactful sales strategy based on in-depth analysis of current business environment (territory & target optimization sales incentive program design sales operation optimization etc.)

   • Work cross-functionally to facilitate thedataintegration from various sources (Oracle Tableau Cognos Salesforce third party vendor data etc.) to enable better data-driven insights

4. Participate or lead in cross functional projects

   • IT projects (CRM system improvement etc.)

   • New product launch projects

CooperVisions management team is committed to the development of and implementation of the quality management system and maintaining its effectiveness by communicating to the organization the importance of meeting customer as well as statutory and regulatory requirements.

Travel: Occasional domestic and oversea travel (5%)

Understanding of the business operations and related Systems

• Strong understanding of sales operations (e.g. order management shipping process) CRM (e.g. SFDC) ERP and EC systems

• Knowledgeof IT governance security and compliance

Understanding ofbusiness intelligence andsales force effectiveness

• Understanding of business intelligence KPI design and customer segmentation

• Proficiency with BI tools such as Cognos and Tableau

• Business-level English for Regional and Global communication

• Strong communication skills with various stakeholders including APAC/Global teams

• Willingness to challenge the status quo-creative problem thinking bringing new ideas and approaches to the team and looking for ways to improve on current practices

• Ability to quickly learn and utilize third party data systems dashboards portals

• Logical and structured thinking skills

• Business process analysis skills

• Advanced excel and reporting capability

• Presentation skills

• Prolonged sitting in front of a computer
• Occasional domestic and oversea travel (Monthly or quarterly domestic travel/ Oversea travel once a year)

• 3-5years of sales operations experience

• 3-5 years ofcommercial and/or financial analytics experience

• Experience with ERP/CRM systems preferred

• Sales experience is a plus

• Business process improvementexperience isaplus

• Experience in vision care category or a similar industry in business (e.g. medical device B2B2C etc.) is a plus

• People management experience is a plus

• Bachelors degree or equivalent