Director, GTM Technology

Position Overview:

We are seeking a systems-first leader to transform and scale our GTM technology foundation in an AI-first way across Sales Partnerships and Customer role is responsible for owning the GTM systems architecture and driving execution of system initiatives ensuring our core platforms (Salesforce and adjacent tools) are scalable integrated and enable a high-performing commercial is a builder platform role with a strong focus on system design automation and delivery. This role reports to the Senior Director of Commercial / Sales Operations and partners closely with Sales Customer Success Finance Data / Analytics GTM Apps and IT.

What Youll Be Doing:

Own the GTM Systems Architecture

Own the design and execution of the GTM operating model across Sales Partnerships and Customer Success

Consolidate and optimize the GTM systems architecture across Salesforce Gainsight Common Room and adjacent tools

Ensure systems are scalable performant and aligned to long-term business needs Drive Systems Execution and Delivery

Own the end-to-end delivery of GTM systems initiatives in partnership with GTM Apps / Data and Analytics from requirements through implementation and rollout

Manage system-related projects coordinating across Sales CS Ops Data and IT as needed to deliver outcomes

Execute against a defined roadmap in partnership with GTM Operations who owns prioritization and business process

Focus on speed quality and reliability of delivery ensuring initiatives are completed and adopted

Build and Operationalize AI-Driven Workflows

Identify design and implement AI-powered workflows that improve productivity automation and insight generation

Bring high-impact use cases into production (e.g. pipeline intelligence account signals workflow automation)

Partner with Data and Analytics teams to embed models signals and insights into GTM systems and workflows

Integrate and Automate the GTM Stack

Lead integration across core GTM tools to create seamless workflows across the customer lifecycle

Eliminate manual work and reduce operational friction through automation

Ensure systems support scalable execution across Sales and Customer Success

Data Integrity & Governance

Own system-level data structures standards and governance within Salesforce and adjacent tools

Ensure consistency accuracy and usability of data across GTM systems

Partner with FP&A and Analytics to ensure systems support forecasting reporting and performance management

Vendor Management

Manage relationships with key GTM technology vendors

Ensure tools are optimized cost-effective and aligned with business strategy

Evaluate new technologies with a focus on AI and automation to continuously evolve the GTM stack

Qualifications:

810 years of experience in GTM Systems Revenue Operations or Sales Operations with deep Salesforce knowledge

Proven experience owning and scaling CRM ecosystems and integrations in a B2B SaaS environment

Experience building automation and applying AI within GTM workflows

Strong systems and architecture mindset with the ability to translate business needs into scalable technical solutions

Strong process optimization experience demonstrated ability to redesign and streamline GTM workflows across Sales and Customer Success to improve efficiency adoption and business outcomes

Data-driven and analytically rigorous with familiarity in tools such as Snowflake Tableau or similar

Strong execution orientation with the ability to manage multiple initiatives and deliver in a fast-paced environment

Excellent communication skills with the ability to work cross-functionally across technical and non-technical stakeholders

About Us

Diligent is the AI leader in governance risk and compliance (GRC) SaaS solutions helping more than 1 million users and 700000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk build greater resilience and make better decisions faster.

Learn more or follow us onLinkedInandFacebook

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people.Diligent offers a flexible work environment global days of service comprehensive health benefits meeting free days generous time off policy and wellness programsto name a few
• We have teams all over the world. We may be headquartered in New York City but we have office hubs in Washington D.C. Vancouver London Galway Budapest Munich Bengaluru Singapore and Sydney.
• Diversity is important to us. Growing maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team facilitate dialogue and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology insights and connections they need to drive greater impact and accountability to lead with purpose. Our employees are passionate smart and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable equitable and better place.

Headquartered in New York Diligent has offices in Washington D.C. London Galway Budapest Vancouver Bengaluru Munich Singapore and Sydney. To foster strong collaboration and connection this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations you will be expected towork onsite at least 50% of the time.We believe that in-person engagement helps drive innovation teamwork and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental disability age military status protected veteran status marital status registered domestic partner or civil union status gender (including sex stereotyping and gender identity or expression) medical condition (including but not limited to cancer related or HIV/AIDS related) genetic information or sexual orientation in accordance with applicable federal state and local also consider qualified applicants regardless of criminal histories consistent with legal requirements. See alsoDiligents EEO Policy and Know Your are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at .}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}