Call Center Site Lead

• Oversee all daily site operations ensuring services meet quality standards and contract requirements.
• Monitor performance metrics and implement improvements to enhance service delivery.
• Ensure compliance with all company policies contract specifications and federal regulations.
• Serve as the primary point of contact for on-site operations and escalated issues.
  

• Provide coaching mentoring and performance feedback to support professional growth.
• Foster a positive work environment that promotes collaboration accountability and mission focus.

• Serve as primary liaison between the site team and company leadership.
• Address client concerns promptly and professionally to ensure satisfaction.
• Gather feedback and implement service improvements based on client needs.
  

• Develop and execute site-level operational plans aligned with company objectives.
• Prepare regular reports on performance metrics staffing and operational challenges.

• Youre a proven leader who can manage teams operations and stakeholder relationships effectively.
• You thrive in dynamic environments and can balance multiple priorities while maintaining quality standards.
• Youre mission-minded and want to support the military community in a meaningful way.
• You have strong problem-solving skills and can make sound decisions under pressure.
• You may be a military spouse or veteran yourselfor simply someone who values service and purpose.
  

• Bachelors Degree combined with five (5) years of site management experience; or High School Diploma with equivalent combined with eight (8) years of call center supervision experience
• Experience associated with non-medical case management or related field identifying needs and pairing with resources and providing guidance to service members
• Proven leadership and team management capabilities
• Strong operational management and problem-solving skills
• Customer service orientation with focus on quality and satisfaction
• Deep understanding of Marine Corps culture values and organizational structure as well as the cultural bond and ethos needed when dealing with Marines

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French Consulting is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.