Functional Lead Microsoft Dynamics 365 CRM & Field Service

Houston, MS - USA

Monthly Salary: Not Disclosed

Posted on: 10 days ago

Vacancies: 1 Vacancy

Job Summary

Role: Functional Lead - Microsoft Dynamics 365 CRM & Field Service

Work location: Houston TX (Onsite)

Type: Contract

Role Overview

Client is seeking a Functional Lead with strong experience in Microsoft Dynamics 365 CRM and Field Service to drive functional solutioning and business alignment. The ideal candidate will act as a liaison between business stakeholders and technical teams ensuring requirements are translated into scalable high-quality solutions aligned with industry best practices.
Key Responsibilities
Lead requirement gathering sessions workshops and stakeholder discussions
Translate business requirements into functional specifications and solution designs for Dynamics 365 CRM and Field Service
Perform process mapping gap analysis and recommend optimized solutions
Collaborate with technical teams to ensure functional clarity feasibility and alignment with architecture
Validate system configurations through hands-on testing walkthroughs and solution reviews
Support Agile delivery processes including backlog refinement and user story definition
Drive UAT planning and execution including defect triage tracking and resolution coordination
Ensure adherence to Client delivery standards and Microsoft best practices
Provide regular updates to stakeholders on progress risks and dependencies

Required Qualifications

8 years of experience in IT project delivery / functional consulting
6 years of Hands-on experience with Microsoft Dynamics 365 CRM and Field Service
6 years of Strong expertise in requirements analysis functional design and process optimization
Experience with UAT coordination and defect management
Familiarity with Agile and Waterfall delivery methodologies
6 years of Experience with tools such as Azure DevOps Jira or similar

Preferred Qualifications

Microsoft Dynamics 365 / Power Platform certifications
Experience working in large-scale enterprise implementations
Domain experience in Utilities Manufacturing Telecom or similar industries

Soft Skills

Strong communication and stakeholder management skills
Ability to work effectively with cross-functional teams
Strong organizational and multitasking capabilities
Proactive solution-oriented mindset with a focus on delivery excellence.

Role: Functional Lead - Microsoft Dynamics 365 CRM & Field Service Work location: Houston TX (Onsite) Type: Contract Role Overview Client is seeking a Functional Lead with strong experience in Microsoft Dynamics 365 CRM and Field Service to drive functional solutioning and business alignment. The ...