Oracle Cerner Delivery Manager

The Oracle Cerner Delivery Manager is responsible for end to end delivery governance and operational excellence of Oracle Cerner Application Maintenance & Support (AMS) services for large healthcare provider organizations. The role ensures high availability of clinical and revenue cycle systems compliance with SLAs regulatory requirements and continuous service improvement while managing multi location multi vendor healthcare environments.
This role is client facing and requires strong leadership across delivery operations financials and stakeholder management.

Key Responsibilities:
Service Delivery & Operations
Own end to end delivery of Oracle Cerner AMS services for Large Health Care provider.
Must have experience of managing Oracle Cerner Delivery for Large and complex projects Ensure compliance with contractual SLAs KPIs CSAT and governance commitments.
Drive incident problem change and service request management aligned with ITIL best practices.
Oversee P1/P2 incident management root cause analysis (RCA) and preventive actions to ensure system stability.
Manage hypercare steady state operations and service transitions for new facilities or applications. Strong Team Management Skills.

Client & Stakeholder Management:
Act as the single point of accountability for healthcare client delivery.
Lead operational reviews service governance meetings and executive SteerCos with client leadership.
Build trusted relationships with CIO CMIO Clinical Operations Revenue Cycle and IT leaders.
Coordinate with Oracle third party vendors and internal cross tower teams.

Team & Program Leadership
Lead and mentor onshore and nearshore Cerner delivery teams (L2/L3).
Drive resource planning skill readiness succession planning and retention.
Ensure strong clinical domain awareness across teams (patient safety care delivery impact).
Foster a culture of accountability resilience and continuous improvement.

Financial & Commercial Management
Own budget cost optimization revenue assurance and margin management for the Cerner engagement.
Track and control FTEs productivity utilization and billing accuracy.
Support contract renewals change requests (CRs) and scope expansions.
Identify opportunities for automation tooling and efficiency levers.

Compliance Risk & Quality

Ensure compliance with HIPAA PHI SOX and healthcare regulatory requirements.
Manage audit readiness security incidents and risk mitigation plans.
Ensure adherence to ITSM governance and healthcare data protection standards.

Cerner Functional Scope
Experience across one or more of the following Oracle Cerner domains:
Clinical: Millennium PowerChart CPOE Nursing ED Surgery Anesthesia
Revenue Cycle: Patient Accounting Registration Charge Services HIM
Ancillary: Pharmacy Lab (PathNet) Radiology PACS
Integration & Reporting: Interfaces (FSI/HL7) CareAware HealtheIntent Reporting

Key Skills & Competencies

Strong healthcare IT delivery leadership
Deep understanding of Oracle Cerner architecture & operations
ITIL based service management
Crisis management & executive communication
Financial acumen (P&L margins cost optimization)
Vendor & SIAM coordination
Data driven decision making

Preferred Experience:
Delivery leadership in AMS / Managed Services model
Experience with multi hospital multi facility healthcare networks
Exposure to Oracle USPI Tenet or large payer/provider ecosystems.