Bilingual (Spanish) Client Service Representative

Title: Bilingual (Spanish) Client Service Representative
Pay Rate Range: $17.00 - 18.30/hr.
Employment Type: Contract (W2 through Tekberry)
Assignment Duration: March 2026 March 2027
Schedule: Full-time Monday Friday (9:00 AM 5:00 PM)
Work Arrangement: 100% Onsite
Location: Davie FL 33314
Job Code:

Tekberry is seeking a Client Service Representative (CSR) to support our clients Arbitration Hub operations. This role serves as the primary point of contact for customers providing high-quality support through phone chat and email channels.

The ideal candidate will be able to work independently manage multiple tasks and confidently resolve customer issues while maintaining professionalism and strong communication. This role requires a proactive approach to problem-solving and the ability to navigate complex situations to support customer success.

As a Tekberry W2 employee you will have access to health benefits including medical dental vision and 401(k) options.

Serve as the primary point of contact for customer inquiries via phone chat and email
Manage customer issues from initial contact through resolution
Provide timely accurate and professional responses

Identify assess and resolve customer issues efficiently
Partner with internal teams (IT Product Operations) to resolve escalated concerns
Monitor and follow up on all open issues to ensure completion

Build and maintain strong relationships with customers and partners
Educate clients on products services and processes
Support dealers by providing guidance and resolving operational challenges

Document customer interactions and resolutions within internal systems
Identify trends exceptions and opportunities for process improvements
Collaborate with teams to establish best practices and improve workflows

1 2 years of customer service experience
Strong multitasking and organizational skills
Excellent verbal and written communication skills
Ability to remain calm and professional under pressure
Ability to work independently with minimal supervision
Must be able to work onsite Monday Friday

Bilingual Spanish (preferred)
Experience in high-volume call center or customer support environments
Experience handling escalations or complex customer issues

This is an onsite essential role supporting customer service operations within a fast-paced environment. The position requires consistent attendance strong attention to detail and the ability to manage multiple customer interactions simultaneously.