Service Mapping Consultant

Brooklyn, NY - USA

Monthly Salary: Not Disclosed

Posted on: 9 days ago

Vacancies: 1 Vacancy

Job Summary

For more details please connect with Kajal Verma at or call at .

Client: NYC Department of Social Services
Job Title: Service Mapping Consultant (2 Positions)
Duration: Long Term Contract (Up to 36 Months Possible 2-Year Extension)
Location: Brooklyn New York (Onsite at DSS Data Center 505 Clermont Ave Brooklyn NY)
Position Type: Contract
Hours Per Week: 35
Interview Type: Both Web Cam and In Person Interview
Onsite/Remote/Hybrid: Onsite
Ceipal ID: NYCSM325KV
Job Code:

Requirement ID: BID-DSS-ITS-C--15

Project: Data Center Co-location and Migration Project

Project Overview:

NYC DSS is modernizing its IT infrastructure through a major data center migration and consolidation effort requiring accurate service mapping for business-critical applications.

Job Description / Responsibilities:

The Service Mapping Consultant will be responsible for mapping business services to underlying infrastructure and ensuring visibility of dependencies.

Key Responsibilities:

Develop maintain and optimize Service Mapping in ServiceNow including creating and updating service maps and reusable patterns to reflect current infrastructure and application dependencies
Design and configure custom patterns probes and sensors to enhance infrastructure discovery accuracy and coverage.
Leverage ServiceNow Discovery to continuously and automatically identify IT components relationships and business services across hybrid environments.
Maintain CMDB alignment with the CSDM framework ensuring all mapped services adhere to standard service taxonomy and lifecycle definitions.
Validate and improve CMDB data integrity ensuring accuracy completeness and up-to-date relationships between technical and business services.
Collaborate with application owners infrastructure teams and business stakeholders to define service boundaries and enforce CMDB governance standards.
Integrate service mapping outputs into incident change and problem management workflows to improve root cause analysis and reduce mean time to resolution (MTTR).
Proactively troubleshoot resolve and document service mapping and CMDB-related issues including performance data gaps and misalignments.

Required Skills:

Knowledge of ServiceNow Service Mapping including pattern development probes and sensors
Understanding of the Common Service Data Model (CSDM) framework and service taxonomy
Ability to define service boundaries and map application-to-infrastructure dependencies
Familiarity with hybrid environment discovery (on-prem and cloud)
Basic experience integrating service maps into incident change and problem workflows
CMDB data integrity practices: completeness checks relationship accuracy governance standards
Troubleshooting skills for service mapping failures data gaps and CI misalignments
1 2 years of experience in ServiceNow Service Mapping or CMDB configuration
Exposure to CSDM or similar service taxonomy frameworks preferred
Experience collaborating with application owners or infrastructure teams to define service relationships
Demonstrated ability to document technical processes and mapping configurations

Nice to Have:

Experience in large-scale migration projects
Exposure to cloud and hybrid environments
Government/public sector experience

V Group Inc. is a NJ-based IT Services and Products Company with its business strategically categorized in various Business Units including Public Sector Enterprise Solutions Professional Services Ecommerce Projects and Products. Within Public Sector business unit we cater IT Professional Services to Federal State and Local. We have multiple awards/ contracts with 30 states including but not limited to NY CA FL GA MD MI NC OH OR CO CT TN PA TX VA NM VT and WA.

If you are considering applying for a position with V Group or in partnering with us on a position please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.

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For more details please connect with Kajal Verma at or call at . Client: NYC Department of Social Services Job Title: Service Mapping Consultant (2 Positions) Duration: Long Term Contract (Up to 36 Months Possible 2-Year Extension) Location: Brooklyn New York (Onsite at DSS Data Center ...