Infrastructure Manager III (Senior)
Job Location:
Job Location:
Columbus, OH - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Requirements
- 5 or more years of experience in software development and technical team leadership.
- Proficiency in Genesys Cloud CX platform architecture and IVA development.
- Experience with Genesys Cloud flows botflows and customer experience automations.
- Experience in Agile/Scrum methodologies sprint planning and release management.
- Experience with API development management and cross-system integrations.
- Experience in network telephony firewall configuration and cloud-based CI/CD practices.
- Excellent verbal and written communication skills.
Responsibilities
- Lead a team of developers in designing and optimizing Genesys Cloud CX solutions.
- Oversee the configuration and maintenance of intelligent virtual agent botflows.
- Establish and enforce technical best practices coding standards and documentation guidelines.
- Facilitate structured peer code reviews to ensure system maintainability and quality.
- Collaborate with Product Owners to define technical requirements and achievable sprint goals.
- Implement cross-training plans and team redundancy to maintain operational resiliency.
- Partner with architects to design scalable voice and digital interaction automation.
