Customer Service Coordinator II

Job Title: Customer Service Coordinator II

Location: Keene NH 03431/Onsite

Duration: 248 days

Note: Travel Requirements: None. Shortlisting 4/13. Hours of work/work schedule/flex-time: 40 hours Requires some flexibily/overtime when required based on load.

Summary of Job:

Looking for an extremely detail oriented Sales Coordinator. Success in role requires ability to overcome business systems complexity leading to a fairly lengthy training period; patience is a must and desire to learn and grow with the business.

Must-have/Required skills:

• Required Education: Bachelor in BA or similar.
• Required Years and Area of Experience: 3-5 years Customer Service experience including handling of customer Purchase Orders/Contracts.
• Self motivated performer with broad skills for potential internal career growth.
• Represent in a professional manner at all times; even under pressure.
• Quality and customer focused.
• Professional verbal and written communication skills.
• Effective problem solver detail oriented.
• Demonstrate effective time management and ability to multi-task.
• Proficiency with Microsoft Tools; Outlook Excel Word
• Excellent typing and keyboarding skills
• Comfort with multiple complex business systems
• Strong/effective interpersonal skills
• Team oriented
• Desire to deliver outstanding customer experience

Nice-to-have Skills:

• Customer Service experience or Sales experience in a manufacturing environment.
• Basic understanding of Aerospace & Defense Industry
• Some experience working in a MRP focused manufacturing business
• Experience functioning in a diverse fast paced environment

Key Responsibilities and Duties:

• Responsible for error free execution of quotes orders and other order management related activities.
• Build strong working relationships with both internal and external customers.
• Understand and execute contractual agreements.
• Coordinate order requirements through the MRP system and other business tools.
• Organize communication for internal customers to meet external customer requirements.
• Use professional telephone and written communication skills to include excellent use of grammar and sentence structure.
• Ability to flex across customers markets and segments to ensure timely responsiveness to customers.
• Participate in training testing and project related activities as identified.
• Represent to the customer in a highly effective professional manner.