IT Service Technician

Introducing Prime Controls L.P.

Established in 2004 Prime Controls L.P. is a family-owned Systems Integration and I&C Construction firm dedicated to meeting clients industrial automation and control requirements. As a Main Automation Contractor we offer comprehensive solutions supported by our sizeexpertise and extensive experience. With a professional team of 1000 employees Prime Controls serves customers nationwide from our Dallas Texasheadquartersand offices throughout the United States. Our mission is to deliver the highest quality professional services while prioritizing our employees well-being and fostering an exceptional workplace environment.

What You Will Do

As an IT Service Technician for Prime Controls you will support the day-to-day business functions of Prime Controls employees as it pertains to using hardware software and systems.

A Typical Day at Prime Controls

• Prepares laptops and cell phones to be issued to Prime Controls employees according to Prime IT standards and processes.

• Responds to triages and/or resolves requests and incidents within our IT ticketing system.

• Provides training and orientation services to new and existing employees on Prime IT resources including hardware and applications.

• Maintains an orderly work area and assists in maintaining organized common/storage areas.

• Receives and processes incoming shipments addressed to IT.

• Provides outstanding customer service to colleagues to help maximize productivity.

• Arrives at work on time with a high level of personal hygiene dressed in business-casual attire.

• Participates in a rotating on-call schedule to provide IT request monitoring and response during limited hours outside of the regular business schedule.

• Limited travel (less than 10%) to provide direct support to branch offices and job sites.

What You Will Bring

The Basic

• High school diploma or equivalent.

• Intermediate knowledge of Microsoft productivity suite.

• Strong organizational and multitasking skills.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

The Preferred

• Previous IT help desk experience and/or extensive customer service experience.

What We Offer:

Full-time employees enjoy a great benefits package including but not limited to:

• Health Dental and Vision coverage

• Flexible Spending Account(s)

• Generous PTO

• Numerous culture events
• ESOP

• 401k matching and more!

Prime Controls is an Equal Opportunity Employer/Affirmative Action/Veteran/Disabled employer.

As a federal contractor Prime Controls is required to participate in the federal governments E-Verify program which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates.