Senior Infrastructure & Hardware Engineer

What you can expect

As aSenior Data Center Infrastructure & Hardware Engineer youll take ownership of designing deploying and maintaining the high performance compute (HPC) and AI server environments. This is a hands-on technically demanding role where youll be at the forefront of data center innovationbridging hardware engineering infrastructure design and operational excellence.

About the Team

Engineering operations are the driving force behind the seamless functionality and continuous innovation that define the platforms unparalleled user experience. The team manages the infrastructure that runs ZoomPhone Zoom Contact Center Zoom Virtual Agent and Zoom Workforce management. By employing robust operational strategies they guarantee the stability and security of Zooms infrastructure allowing millions of users worldwide to connect effortlessly.

Responsibilities

• Defining and influencing technology vision and roadmap for a HPC (high-performance compute) and AI servers w/ GPU acceleration. Evaluate emerging data center infrastructure technologies and standards - Provide architecture and design recommendations to DevOps teams and Leadership.

• Leading technical discovery and collaborate with technical stakeholders: workloads architectures integration requirements and success complex application needs into clear requirements and solution proposals.

• Representing InfraOps joint-lead technical steering for major programs (e.g. nextgen platform AI/advanced workloads large OEM/ODM partnerships). Review and validate data center readiness including rack layout. This includes: power and cooling capacity hot/cold aisle design space for planned DCC (direct connect cable) and server deployments. Assess and confirm AC power and PDU design (voltage phase breaker sizing redundancy) in line with data center best practices prior to connecting any hardware.

• Confirming availability of required network ports VLANs management networks (e.g. iDRAC / OOB) and cabling paths. Deploy third-party integrated server and associated DCC infrastructure including PDU energization and grounding. Install and rack AI servers and associated DCC infrastructure in thirdparty racks including rails mounting cable management and grounding. Connect redundant power feeds to ensure each servers PSUs/power zones are landed on independent PDUs or power sources preserving high availability.

• Applying and verifying linecord identification labels ensuring clear mapping to PDUs and breaker positions for ongoing operations and support. Collaborate with Network Engineering and System Administrations teams to develop network cables designs from servers to topofrack and core switches according to design diagrams. Lead and supervise remote-hands services and third-party vendors during site deployments. Assisting network and systems kickstart procedure - iDRAC / OOB management (IP addressing DNS routing access control) and confirm reachability from designated management networks.

• Leading and training junior staff on BIOS and firmware settings for target solutions (e.g. virtualization secure boot boot order) consistent with Zoom approved configurations. Power on and run initial diagnostics to verify hardware health inventory and proper reporting into Zoom asset management tools (NetBox CMDB etc.). Validate power redundancy and failover behavior (e.g. PSU or PDU failure scenarios where appropriate) and confirm design objectives are met.

• Producing and reviewing an as built document (rack elevations serial numbers PDU/breaker mappings management IPs versions deviations from design) and obtain stakeholders sign off. Lead support and serve as senior-escalation to support DCOps w/ onsite break/fix support for DCC and server hardware including FRU/CRU replacement and post repair validation. Collaborate closely with hardware technical support engineering and lab teams on complex issues escalations and solution validation scenarios. Influence standards design reviews and technical governance for data center infrastructure and compute hardware technologies.

What were looking for

• Provide experience specifically with Dell PowerEdge DCC or similar enterprise server platforms. System-level understanding of server products including physical functional logical mechanical electrical software thermal and cooling.

• Understand high speed transceiver interfaces like PCIe (physical DLL and transaction layer) and memory interfaces. This includes: DDR4/DDR5 as well as the requirements to test them.

• Develop large-scale infrastructure distributed systems or networks or experience with compute technologies storage or hardware architecture. Experience in a data center / field service / hardware support role working with enterprise servers or converged/ hyper converged systems.

• Provide hands on skills in rackandstack cabling and power connectivity (single phase and threephase AC PDUs dualcord redundancy). Working knowledge of TCP/IP networking including VLANs basic switch configuration concepts and OOB management networks. Working knowledge of server BIOS/firmware configuration hardware diagnostics and common fault isolation techniques.

• Administer lab equipment like scopes BERTs and analyzers. experience in collecting and organizing data to reproduce results and explain what happened. Ability to use scripting and automation to execute test algorithms and analyze results.

• Able to read and interpret rack elevations power and network diagrams and implementation run books. Excellent vendorfacing communication skills and the ability to coordinate with external & internal technical stakeholders. Willingness and ability to travel to customer sites sometimes on short notice and to work in raisedfloor and highdensity data center environments.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role Hybrid Remote or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness our benefits program offers a variety of perks benefits and options to help employees maintain their physical mental emotional and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise and today help people communicate better with products like Zoom Contact Center Zoom Phone Zoom Events Zoom Apps Zoom Rooms and Zoom Webinars.
Were problem-solvers working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative growth-focused environment.

Our Commitment

At Zoom we believe great work happens when people feel supported and empowered. Were committed to fair hiring practices that ensure every candidate is evaluated based on skills experience and potential. If you require an accommodation during the hiring process let us knowwere here to support you at every step.

If you need assistance navigating the interview process due to a medical disability please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests such as application follow-ups or technical issues will not be addressed.