Field Application Engineer
Davenport, IA - USA
Job Summary
Job Description
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Field Application Engineer
Under the direction of the Product and Support Team Lead the Field Application Engineer (FAE) supports sales and customers by applying deep technical knowledge of products in real-world industrial environments. This role combines sales engineering technical support and customer-facing field work including remote and on-site support solution engineering installations training and feedback into product development. This position requires up to 60% travel including on-site customer support trade show participation and at least quarterly visits to corporate office for remote employees.
This is a Direct Hire role.
What you will be doing as a Field Application Engineer
Sales Engineering & Customer Solutions
Partner with customers to assess technical needs and engineer effective solutions
Explain product capabilities configurations and limitations
Support technical sales opportunities including development of formal quotes and pricing proposals
Field & Technical Support
Provide remote and on-site application support and installation oversight
Monitor network and asset health at IIoT deployment sites
Serve as the primary field technical support resource for assigned products
Research prioritize and resolve customer issues; own assigned support tickets through closure
Product & Customer Feedback
Develop and maintain deep technical knowledge of the product portfolio
Maintain and update internal technical documentation
Share voice-of-the-customer feedback (including negative feedback) with Product and Engineering teams
Assist development teams by testing new products and features and providing structured feedback
Training Events & Programs
Conduct technical training for customers sales reps and distributors
Attend trade shows and customer events
o Participation in the annual Rockwell Automation Fair required as assigned
Own or participate in cross-functional programs (e.g. Customer Success Firmware/Software Testing Production Support) as assigned
.
Skills you ideally bring to the table as a Field Application Engineer
- Required Qualifications & Skills
Ability to troubleshoot wired and wireless networks and computer systems
Working knowledge of industrial automation devices and software (PLCs SCADA/HMI)
Familiarity with industrial automation protocols (EtherNet/IP Modbus TCP/IP OPC UA)
Experience using CRM software
Strong customer-facing communication and interpersonal skills
Ability to manage multiple priorities and adapt in a fast-paced environment
Ability to work independently and collaboratively within a team
Proficiency with Microsoft Word Excel and Outlook
Valid U.S. drivers license
Willingness and ability to travel up to 5060% annually (sometimes with short notice)
Preferred Skills & Experience
* Medium voltage drives experience ideal as they would understand both power distribution and vibration for Mechanical maintenance.
Working knowledge of cloud-based architectures (e.g. Azure)
Familiarity with MQTT / Sparkplug communication protocols
Experience with predictive maintenance technologies including:
o Electrical or mechanical infrared inspections
o Dynamic balancing
o Airborne ultrasound inspections
o Machinery alignment
o Motor current analysis (online/offline)
o ODS or motion amplification
Education & Experience
Associates or technical degree in engineering or equivalent experience in a related technical field
2 years of experience in industrial sales applications engineering or technical support
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