Customer Operations Manager (US)

About Us

At Semex we truly believe that your work and workplace should be more than just a job - they are an invaluable part of your career and personal journey. We believe you should have opportunities to grow develop relationships and contribute to our important work of ensuring that farmers worldwide have the genetics technology and hands-on solutions needed to feed the world.

About the Role

We are currently looking for a Customer Operations Manager to fill a new role and join our Operations Department. Reporting to the Director of Operations USA this role will be responsible for leading customer service and order execution ensuring pricing and inventory accuracy and partnering crossfunctionally to deliver consistent highquality customer service and operational performance.

What You Will Do:

What You Need to Succeed:

• Bachelors degree in business operations or a related field preferred; background in the dairy or agricultural industry strongly preferred.
• 5 years of experience in customer service operations or crossfunctional process management including 23 years in a supervisory or peoplelead role.
• Strong working knowledge of order management pricing structures and customer service operations with experience using CRM and ERP systems (NAV/AX preferred).
• Proven ability to lead teams communicate effectively across functions solve complex problems and build strong internal and customer relationships.

Why Join Semex/Boviteq:

Health & Wellness

• Employee & Family Assistance Program

Financial Security

• Retirement Savings Plan with employer matching
• Competitive salary merit pay and annual performance bonus

Work-Life Balance

• Paid time off: Flexible time off Personal and Sick time
• Employee Recognition Program

Growth & Culture

• Learning and development opportunities
• Social committee events
• Annual allowance for Semex Shop to purchase Semex / Boviteq branded clothing and merchandise

Work Location & Minimum Pay Rate

This is an in-person role requiring 4 days per week at our Madison location. This position offers a minimum starting salary of $83600.00 with potential compensation enhancements based on applicable experience and qualifications.

At Semexwe strive to have team members feel empowered and valued contributing to our success. We take pride in the diverse community that makes up the fabric of our company. From the salesperson at the farm gate to the lab technician everyone works purposefully and meaningfully. Were not afraid of hard work hold each other accountable and act guided by our core values. If this sounds like you lets talk!

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Semex/Boviteq encourages people with disabilities to apply. Accommodations are available throughout the recruitment process upon request by contacting.

At Semex/Boviteq we are committed to protecting your personal information. By applyingyou consent to the collection and use of your personal data for recruitment purposes in accordance with applicable privacy laws. Artificial intelligence (AI) may be used during the recruitment process. Please note the terms used in this posting are used generically and refer to people of all genders. We are dedicated to fair and transparent hiring practices and will notify applicants of the outcome within 45 days of their final interview.

We thank all applicants for applying for this position but only those considered for an interview will be contacted.