Sr. Customer Solutions Manager, Global Automotive & Manufacturing Industries
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Job Location:
Minneapolis, MN - USA
Monthly Salary:
Not Disclosed
Posted on:
19 days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a Sr. Customer Solutions Manager (CSM) to join our global Automotive & Manufacturing Industries this new highly visible role you will be responsible for helping guide AWS customers along their multi-year journey to the cloud ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.
Our team is committed to helping industry enterprise customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers which means that we focus on business outcomes and industry use cases on behalf of our customers whether that is how we build products and solutions how we sell how we deliver or how we partner.
If you are excited about the prospect of using your cloud architecture experience to assist our most valuable customers tackling challenging problems have a hand in shaping the future of cloud adoption enhancing and growing your own skills and having fun then we would love to hear from you.
You will be a critical partner to our customers leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational educational and governance aspects of a successful AWS cloud journey.
You will interface with customer and AWS leadership driving collaboration between the other core account groups (Sales Support Solutions Architecture and Professional Services) product/engineering teams and customer teams planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions working backwards from our customers key milestones. You will manage cadence by leading the reporting and tracking functions along the way. The execution of education plans roadmap to business outcome alignments Executive Briefing Sessions and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customers cloud journey.
You are encouraged to think big invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers you will proactively help solve the customers challenges through new ideas tools and mechanisms.
Successful candidates will have a strong technical background be aware of details that matter have excellent problem solving abilities and be exemplary communicators both at the executive and project team level. You will be a peer leader have the ability to gain stakeholder buy-in negotiate and lead virtual teams. Your enterprise cloud experience and operational excellence will influence the teams decisions provide insight and help drive secure and robust solutions.
You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation and also be obsessed with contributing to the day-to-day management of the customers successful migration to AWS.
Key job responsibilities
You will establish a deep understanding of your customers business vision culture and processes and evangelize AWS services and influence customers to adopt the right solution at the right time. Customer Solution Managers (CSM) are responsible for four focus areas:
Accelerating AWS Adoption through delivery and execution of customer cloud initiatives
Customer Enablement you will serve as the customers cloud journey coach and be the voice of the customer within AWS evangelizing customer needs to AWS leadership product and engineering teams
Implement governance structures to effectively govern both our partnership with the customer and the customers adoption of AWS
CSMs are able to effectively coordinate cross-functional resources drive disciplined project delivery and quantify the tangible business benefits that customers realize through their cloud transformation initiatives. This holistic approach to customer engagement coupled with the CSMs deep understanding of the Automotive & Manufacturing Industry and AWS capabilities; positions CSMs as trusted advisors who can guide customers through every stage of their cloud journey - from initial strategy and planning to migration modernization and ongoing optimization.
This position requires up to 25% travel.
A day in the life
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
About the team
The Automotive & Manufacturing CSM team is a dedicated group of professionals responsible for ensuring the success and satisfaction of our customers operating in the automotive and manufacturing industries. The core mission of the Automotive & Manufacturing CSM team is to enable our customers to achieve their strategic objectives through the innovative use of our technology solutions. We strive to be proactive and consultative in our approach anticipating our customers needs and delivering tailored support to help them navigate the complexities of their rapidly evolving industries.
- 7 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
- 4 years of customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Bachelors degree in business engineering statistics computer science mathematics or related field
- Experience implementing cloud services including migrations and modernization projects or similar
- 2 years of enterprise scale infrastructure or development-based cloud programs/projects in a related industry experience
- AWS certification such as AWS Solutions Architect or a similar cloud certification
- Experience working in the Automotive and/or Manufacturing industry in a sales business development or partner capacity
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our team is committed to helping industry enterprise customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers which means that we focus on business outcomes and industry use cases on behalf of our customers whether that is how we build products and solutions how we sell how we deliver or how we partner.
If you are excited about the prospect of using your cloud architecture experience to assist our most valuable customers tackling challenging problems have a hand in shaping the future of cloud adoption enhancing and growing your own skills and having fun then we would love to hear from you.
You will be a critical partner to our customers leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational educational and governance aspects of a successful AWS cloud journey.
You will interface with customer and AWS leadership driving collaboration between the other core account groups (Sales Support Solutions Architecture and Professional Services) product/engineering teams and customer teams planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions working backwards from our customers key milestones. You will manage cadence by leading the reporting and tracking functions along the way. The execution of education plans roadmap to business outcome alignments Executive Briefing Sessions and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customers cloud journey.
You are encouraged to think big invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers you will proactively help solve the customers challenges through new ideas tools and mechanisms.
Successful candidates will have a strong technical background be aware of details that matter have excellent problem solving abilities and be exemplary communicators both at the executive and project team level. You will be a peer leader have the ability to gain stakeholder buy-in negotiate and lead virtual teams. Your enterprise cloud experience and operational excellence will influence the teams decisions provide insight and help drive secure and robust solutions.
You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation and also be obsessed with contributing to the day-to-day management of the customers successful migration to AWS.
Key job responsibilities
You will establish a deep understanding of your customers business vision culture and processes and evangelize AWS services and influence customers to adopt the right solution at the right time. Customer Solution Managers (CSM) are responsible for four focus areas:
Accelerating AWS Adoption through delivery and execution of customer cloud initiatives
Customer Enablement you will serve as the customers cloud journey coach and be the voice of the customer within AWS evangelizing customer needs to AWS leadership product and engineering teams
Implement governance structures to effectively govern both our partnership with the customer and the customers adoption of AWS
CSMs are able to effectively coordinate cross-functional resources drive disciplined project delivery and quantify the tangible business benefits that customers realize through their cloud transformation initiatives. This holistic approach to customer engagement coupled with the CSMs deep understanding of the Automotive & Manufacturing Industry and AWS capabilities; positions CSMs as trusted advisors who can guide customers through every stage of their cloud journey - from initial strategy and planning to migration modernization and ongoing optimization.
This position requires up to 25% travel.
A day in the life
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
About the team
The Automotive & Manufacturing CSM team is a dedicated group of professionals responsible for ensuring the success and satisfaction of our customers operating in the automotive and manufacturing industries. The core mission of the Automotive & Manufacturing CSM team is to enable our customers to achieve their strategic objectives through the innovative use of our technology solutions. We strive to be proactive and consultative in our approach anticipating our customers needs and delivering tailored support to help them navigate the complexities of their rapidly evolving industries.
- 7 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
- 4 years of customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Bachelors degree in business engineering statistics computer science mathematics or related field
- Experience implementing cloud services including migrations and modernization projects or similar
- 2 years of enterprise scale infrastructure or development-based cloud programs/projects in a related industry experience
- AWS certification such as AWS Solutions Architect or a similar cloud certification
- Experience working in the Automotive and/or Manufacturing industry in a sales business development or partner capacity
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at MN Minneapolis - 153600.00 - 207800.00 USD annually
Required Experience:
Manager
About Company
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