Senior Account Manager

A well-established insurance consulting organization is seeking a Senior Account Manager to join its Miami office. This role supports a team of insurance professionals by managing and growing a book of commercial P&C business while partnering closely with producers to deliver exceptional client service and drive production.

The ideal candidate brings extensive experience servicing complex commercial insurance accounts strong carrier relationships and a client-first mindset.

Key Responsibilities

• Service manage retain and expand an existing book of commercial P&C insurance business

• Partner with agents by managing accounts and supporting their overall production goals

• Initiate quote requests and market renewals and new business opportunities to carriers

• Communicate directly with underwriters to negotiate terms resolve issues and secure quotations

• Manage daily account service needs including endorsements policy changes coverage inquiries and loss reporting

• Coordinate the binding process by collecting required documentation securing signatures and delivering executed materials to carriers

• Ensure policy renewals are completed timely and conduct annual coverage reviews to confirm appropriate coverage levels

• Maintain consistent client contact throughout the policy term to promote satisfaction and retention

• Accurately enter and maintain policy data endorsements activities renewal timelines and correspondence in the agency management system

• Prepare and coordinate delivery of certificates of insurance policies endorsements and invoices

• Maintain ongoing communication with senior leadership and internal stakeholders

• Assist with the development of marketing and presentation materials including PowerPoint decks and desktop publishing tasks

• Produce correspondence reports charts and basic analytical summaries as needed

• Maintain strict confidentiality of client information and internal business initiatives

• Perform additional duties as assigned

Qualifications

• 5 years of proven experience managing and growing an existing book of commercial P&C insurance business

• Active Florida 2-20 insurance license (required)

• Professional fluency in English and Spanish (written and verbal)

• Strong organizational skills with exceptional attention to detail

• Ability to manage multiple priorities in a fast-paced environment

• Analytical skills to support issue resolution reporting and prioritization

• Experience with AMS 360 or similar agency management systems strongly preferred

• Advanced proficiency in Microsoft Office including Excel Word PowerPoint and Outlook