Director of Process Optimization

IES is dedicated to cultivating best practices in emergency care providing comprehensive acute care services creating value and supporting patients employees clients providers and physicians in pursuit of the highest quality health care.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

• Lead the development and execution of enterprise-wide process optimization strategies aligned with business operational and revenue cycle goals.
• Evaluate current operational workflows across revenue cycle functions including credentialing provider enrollment and payer interactions to identify opportunities for improved efficiency accuracy and scalability.
• Design and implement standardized scalable process improvements that support organizational growth reduce operational risk and enhance performance outcomes
• Establish governance frameworks to prioritize track and measure the impact of process improvement initiatives across the organization.
• Partner with executive leadership and departmental leaders to identify strategic initiatives and drive alignment on high-impact operational improvements.
• Own and monitor key performance indicators (KPIs) related to operational efficiency revenue cycle performance and cost optimization (e.g. turnaround times denial rates enrollment timelines and productivity metrics).
• Utilize data analysis reporting tools and performance metrics to assess operational effectiveness and guide continuous improvement initiatives.
• Lead cross-functional initiatives that improve operational effectiveness system utilization and workflow standardization across departments.
• Collaborate with technology and operational teams to evaluate and implement automation system enhancements and digital transformation initiatives.
• Lead organizational change management efforts to ensure successful adoption and sustainability of new processes systems and operational frameworks.
• Build develop and lead a high-performing team focused on process improvement continuous improvement methodologies and operational excellence.
• Identify opportunities to improve operational scalability resource utilization and overall organizational efficiency while supporting revenue growth and cost containment.

SUPERVISORY RESPONSIBILITIES
This position carries out supervisory responsibilities in accordance with guidelines policies and procedures and applicable laws. Supervisory responsibilities include interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

Knowledge Skills Abilities: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrated experience leading enterprise-level process improvement and operational transformation initiatives.
• Strong understanding of healthcare operations with preferred expertise in revenue cycle provider enrollment credentialing or payer-related processes.
• Proven ability to influence and collaborate with executive leadership and cross-functional stakeholders to drive organizational change.
• Strong analytical and strategic thinking skills with the ability to translate data into actionable operational and financial outcomes.
• Experience developing and managing performance metrics dashboards and executive-level reporting.
• Knowledge of continuous improvement methodologies such as Lean Six Sigma or similar frameworks (preferred).
• Strong financial and operational acumen with the ability to connect process improvements to business performance cost savings and revenue impact.
• Excellent organizational problem-solving and communication skills with the ability to manage multiple priorities in a dynamic environment.
• Demonstrated ability to lead change in complex fast-paced healthcare environments.
• High level of professionalism discretion and ability to maintain confidentiality.
• Proficiency in Microsoft Office and data/reporting tools.

Education / Experience: Include minimum education technical training and/or experience preferred to perform the job.

Required:

• High school diploma or GED
• Bachelors degree in Business Administration Healthcare Administration Operations Management or a related field OR equivalent combination of education and relevant work experience.
• 10 years of progressive experience in healthcare operations revenue cycle or process improvement roles
• 5 years of leadership experience with direct or indirect team management
• Experience leading large-scale process improvement workflow optimization or operational transformation initiatives

Preferred:

• Masters degree (MBA MHA or related field)
• Lean Six Sigma certification or equivalent process improvement training environment

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Specific vision requirements include the ability to see at close range distance vision peripheral vision depth perception and the ability to adjust focus
• While performing the duties of this job the employee is regularly required to talk and hear
• Frequently required to stand walk sit use hands to feel and reach with hands and arms
• Possess the ability to fulfill any office activities normally expected in an office setting to include but not limited to: remaining seated for periods of time to perform computer based work participating in filing activity lifting and carrying office supplies (paper reams mail etc.)
• Occasionally lift and/or move up to 20-25 pounds
• Fine hand manipulation (keyboarding)

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position operates in a professional office setting where the noise level is typically low.
• 4835 LBJ FWY Dallas TX 75244
• May visit hospital locations and vendors
• The noise level in the work environment is usually low

ADA & REASONABLE ACCOMODATION STATEMENT
IES is committed to providing equal employment opportunities to qualified individuals with accordance with the Americans with Disabilities Act (ADA) reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. If you require accommodation during the application or employment process please contact emailprotected.

The company is committed to creating a diverse inclusive and equitable environment and is proud to be an equal opportunity employer. Qualified applicants of any age race religion nationality sexual orientation gender identity or expression disability or veteran status will receive equal consideration for positions. We welcome people of diverse backgrounds experiences and abilities and believe that the unique experiences of our team drive our success.