Position Overview

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success. As a Software Engineer Principal within PNCs Technology organization you will be based in Pittsburgh PA or Dallas TX..

Application Support Lead L2/L3 Production Support
Role Summary
The Application Support Lead is a customer focused L2/L3 support role responsible for ensuring the availability stability and performance of PNCs critical applications. This role partners with business stakeholders development teams infrastructure teams and vendors to resolve incidents drive process improvements and deliver reliable production support. Customer satisfaction and operational excellence are top priorities.

Key Responsibilities
Production Support & Incident Management
Provide L2/L3 production support for business critical applications in a fast paced environment.
Troubleshoot daily issues related to file transmissions batch job failures reporting errors data inconsistencies and process failures.
Analyze application logs and runtime behavior to identify root causes of defects bugs and performance issues.
Communicate incident status impact and resolution timelines to Line of Business stakeholders.
Manage incidents to resolution while meeting SLA and compliance requirements.
Coordinate with Change Infrastructure Network and Firewall teams to eliminate recurring production issues.

Application & Code Analysis
Review Java application code to identify defects performance bottlenecks and required enhancements.
Share technical findings and recommendations with the Application Technical Lead and team.
Analyze functional and data requirements and translate them into technical solutions.
Perform impact analysis for software upgrades infrastructure changes and network/firewall updates.

Batch Processing & Scheduling
Configure monitor and automate batch jobs and cron schedules.
Support and troubleshoot job schedulers including Cron CA7 and Control M.
Coordinate with infrastructure teams to ensure optimal server utilization and job execution.

Automation & Process Improvement
Identify and track process improvement initiatives using RTB Jira boards.
Develop automation solutions using Unix based shell Java and Python to:
oMonitor files and processes
oCreate early warning alerts
oAutomate recurring operational tasks
Design and implement monitoring and alerting aligned with PNC standards to improve application resiliency and availability.

Change Release & Environment Support
Implement and validate production changes including:
oChange Requests Break fixes Hot fixes and Weekly releases
oSSO implementations
oSecurity vulnerability remediation
oVendor deployments
oOS and database patching

Perform testing in lower environments and deploy changes to higher environments using GitHub uDeploy Artifactory and CI/CD pipelines.
Participate in scheduled operational activities:
oAnnual Disaster Recovery / Business Continuity events
oMonthly OS patching and validations
oWeekly month end and year end processing
oFirewall certification reviews

Vendor & Stakeholder Collaboration
Coordinate with vendors to implement application specific patches and validate deployments.
Act as a liaison between business users product owners development teams and infrastructure partners.
Onboard applications into SRC and guide partner teams through onboarding processes.

Leadership & Documentation
Mentor and support on site and offshore team members.
Assist with onboarding and knowledge transfer for new team members.
Document technical details procedures incident resolutions and best practices for future reference.

Required Skills & Experience
Technical Skills
Strong experience in L2/L3 production support environments.
Solid Java fundamentals with ability to read logs analyze stack traces and debug issues.
Proficiency in Linux/Unix and shell scripting.
Strong experience with Oracle databases (SQL stored procedures performance tuning).
Experience with job schedulers (Cron CA7 Control M).
Hands on experience with monitoring tools (Dynatrace Grafana Elastic Search).
Familiarity with DevOps tools and CI/CD pipelines (Git Jenkins uDeploy Artifactory).
Experience using ServiceNow and Jira for incident and change management.

Process & Domain Experience
Proven experience managing SLAs incidents and production escalations.
Strong understanding of change release and incident management processes.
Experience in Derivatives Trading platforms or Murex is a plus (not mandatory).

Soft Skills
Strong customer focus and stakeholder communication skills.
Excellent problem solving and analytical abilities.
Ability to mentor team members and lead through influence.
Comfortable working in high pressure time sensitive environments.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Aligns business strategy with software solutions.
• Proposes designs & codes software solutions to address complex business needs. Oversees technical and procedural documentation required.
• Leads complex problem solving.
• Provides technical guidance and support to colleagues and solution development.
• Displays an innovative approach to apply modern principles methodologies and tools to advance business initiatives and capabilities.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.

Preferred Skills

Application Development Application Production Support Application Troubleshooting Business Management Customer Solutions Design Group Problem Solving Process Improvements Release Management Server Infrastructure Software Solutions User Experience (UX) Design

Competencies

Application Design Architecture Packaged Application Integration Product and Vendor Evaluation Software Process Improvement (SPI) System Development Life Cycle Technical Troubleshooting

Work Experience

Roles at this level typically require a university / college degree with 5 years of industry-relevant experience. Specific certifications are often lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and part-time employees visit.

Disability Accommodations Statement

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.