Volkswagen Service Express Manager

Stohlman Volkswagen & Subaru of Tysons is a high-volume fast-paced family-owned and operated dealership serving Northern Virginia. We are seeking a driven and experienced Service Express Manager to run our express service lane.

If you thrive in a dynamic environment and are passionate about delivering exceptional customer experience while leading high-performing teams we want to hear from you.

Position Summary

The Express Service Manager is responsible for overseeing the entire express service lane operation leading both service advisors and technicians. This role ensures seamless efficient and high-quality customer experience from vehicle check-in through service completion and delivery while maintaining strong workflow control and team performance.

What We Offer

• Full-time stable employment with flexible scheduling options
• Competitive compensation based on experience and skill set
• Comprehensive company-provided benefits
• 401(k) with company match
• Paid time off (holidays vacation and sick leave)
• Employee discounts on vehicles parts and service
• A supportive team-oriented family-focused workplace

Key Responsibilities

• Lead the full express service lane operation including advisors and technicians
• Manage workflow from check-in to final delivery ensuring speed accuracy and quality
• Drive productivity while maintaining exceptional customer satisfaction
• Serve as a primary point of contact for customer concerns and ensure timely professional resolution
• Monitor team performance and implement improvements to efficiency and communication
• Collaborate closely with parts and main service departments to streamline operations
• Maintain consistent service standards aligned with dealership and manufacturer expectations

Qualifications

• Prior automotive service management or supervisory experience preferred
• Strong leadership communication and customer service skills
• Solid technical knowledge or hands-on automotive experience highly desirable
• Highly organized with strong attention to detail and problem-solving ability
• Dependable professional and able to perform in a fast-paced environment

Requirements

• Authorized to work in the United States
• Valid drivers license with a clean driving record
• Willing to complete a background screening
• Reliable punctual and team-oriented

Safety & Compliance

• Follow all shop safety standards and procedures
• Proper use of Personal Protective Equipment (PPE) at all times
• Maintain a clean organized and safe work environment

Equal Opportunity Employer

Stohlman Automotive Inc. is committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability veteran status or any other protected status.

If you are a motivated professional looking to take the next step in your automotive career leading a dynamic service team we encourage you to apply today for immediate consideration.