Customer Service Representative

About Us

Join Pennian Bank a growing community bank committed to delivering exceptional banking and financial services tailored to meet the evolving needs of our customers. We foster a culture of integrity respect and collaboration empowering our employees to build meaningful relationships and provide outstanding service. If you are passionate about helping others and thrive in a team-oriented environment we invite you to become a vital part of our dedicated team.

Job Summary

We are seeking a proactive and personable Customer Service Representative to provide exceptional service to our clients support new account openings and contribute to our growth through customer engagement and referrals. Join our dedicated team at our office in New Bloomfield where your skills in customer service and sales can make a meaningful impact. This is an excellent opportunity for someone passionate about banking in a community focused setting.

Example of Some Key Responsibilities

• Assist customers with opening new accounts including verifying documentation and ensuring compliance with bank policies
• Provide accurate information and guidance regarding banking products and services
• Support the sales team by identifying customer needs and promoting relevant banking solutions
• Facilitate the documentation process for new accounts and transactions
• Cultivate strong relationships with customers to foster trust and loyalty
• Identify new business opportunities through customer referrals
• Maintain up-to-date knowledge of bank products services and regulatory requirements
• Handle customer inquiries and resolve issues promptly and professionally

Core Qualifications

• High school diploma or equivalent
• 2 years of previous experience in customer service banking or related positions preferred
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to work effectively in a team environment
• Proactive attitude with a focus on customer satisfaction
• Knowledge of banking regulations and documentation procedures is advantageous

Benefits

We offer competitive benefits and opportunities for advancement supporting our team members in reaching their professional goals. The following benefits are available with this full-time position:

• Medical (including prescription) dental and vision insurance
• Paid life accidental death and long -term disability insurance
• Short-term disability pay
• Voluntary life insurance for employee spouse and dependents
• Accident and cancer insurance
• 401(k) plan with company match
• Employee Stock Ownership Plan (ESOP)
• Paid time off and holidays
• Voluntary Time Off and opportunities to volunteer in the communities we serve
• Consumer loan discount and additional employee services (ex. free personal checking accounts free safe deposit box waivers of certain charges etc.)
• Opportunities for career development and advancement

Apply online at ! Click Careers at the top of the page then View Open Positions which will direct you to our third-party website where you will see the job posting for this position and complete your application.

Location On-site in-person