Customer Service Coordinator Senior
Share
Job Location:
Southfield, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
11 days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
This role will play a pivotal role in enhancing the customer experience by recommending improvements that align with the organizations guidelines standards and procedures. Responsibilities will include monitoring email communications system documentation and ensuring the accuracy and thoroughness of information conveyed. You will also ensure adherence to key drivers that support an exceptional customer addition to these duties this role will have a hospitality mindset ensuring every customer interaction is warm welcoming and personalized. You will help escalate customer needs promptly and act as a subject matter expert for the team providing informal leadership and guidance. This role will also involve assisting the team to ensure all tasks are completed efficiently and with a high level of service excellence.
Essential Functions
Performs/coordinates basic office duties such as sorting mail and deliveries.
Utilizes the appropriate software applications to maximize efficiency and effectiveness of office workload.
Demonstrates customer focus and service excellence principles.
Responsible for performing and monitoring various inventories replenishment and distribution of supplies.
Promptly identifies and resolves or escalates customer concerns or complaints to achieve positive outcomes.
Qualifications
Required
High School Diploma or equivalent
5 years of relevant experience Customer Care Center environment with increasing level of responsibility
Preferred
Associates Degree
About Corewell Health
As a team member at Corewell Health you will play an essential role in delivering personalized health care to our patients members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators leaders and innovators that continue to build on one shared mission statement - to improve health instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
How Corewell Health cares for you
Comprehensive benefits package to meet your financial health and work/life balance goals. Learn more here.
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you like restaurants phone plans spas and more!
Optional identity theft protection home and auto insurance pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Corewell Health Southfield Center - 26901 Beaumont BlvdDepartment Name
Site Admin CHP Building - CorporateEmployment Type
Full timeShift
Day (United States of America)Weekly Scheduled Hours
40Hours of Work
7:30 a.m. to 4 p.m.Days Worked
Monday to FridayWeekend Frequency
N/ACURRENT COREWELL HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members patients visitors and community. We require a drug-free workplace and require team members to comply with the MMR Varicella Tdap and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process to perform the essential functions of a job or to enjoy equal benefits and privileges of employment due to a disability pregnancy or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race color national origin sex disability age religion genetic information marital status height weight gender pregnancy sexual orientation gender identity or expression veteran status or any other legally protected category.
An interconnected collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system we advocate for equity as we care for our patients our communities and each other. From workshops that develop cultural intelligence to our inclusion resource groups for people to find community and empowerment at work we are dedicated to ongoing resources that advance our values of diversity equity and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
Required Experience:
IC
About Company
Corewell Health is committed to granting equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status
