Customer Service Associate (USA)

7LFreight by WebCargo digitizes domestic and international rate management quoting & booking for over 300 of North Americas logistics providers and carriers. Or in plain English we help move the world offering incredible technology that simplifies the working life of the people who help get the goods we all use wherever they need to go.

Were not alone either. 7LFreight is a proud part of Freightos (Nasdaq: CRGO) is the global booking and payment platform for the trillion-dollar freight industry. Hundreds of airlines and ocean liners thousands of freight companies and over ten thousand importers and exporters use our platform to move goods around the world faster and more efficiently. This matters. Efficient freight ultimately makes things cost a little bit less when you buy them in the store.

As our Customer Service Associate (or Superstar of the Sky if you prefer a hero name) youll help manage the hopefully very very rapidly growing number of eBookings. Which means youll:

Responsibilities:

• Monitor all eBookings placed on-platform like a hawk to ensure that every bit and byte of data is transferred effectively from the freight companies on our platform to the airlines.
• Yes theres a lot of tech involved but trust us well help you learn how to use it.
• When youre moving EVERYTHING in the world things happen. But thats why youre there. Like a Shipping Sherlock Holmes youll track and investigate eBookings issues.
• When things go wrong youll ring the alarm bells escalating appropriately to the right people.
• Customers come first (once weve had coffee). Youll be there on the front-line as the point of contact for our users providing live support via chat and back office support working on tickets following up with Freight Forwarders to ensure that everything goes so well when they eBook they prefer to book air freight than hang out at pool parties. As a matter of fact theyll enjoy it so much that theyll come back and book again.
• We love our airlines too. So youll serve as the point of contact for airlines to resolve any technical or operational discrepancies related to eBookings.
• As you gain on the ground insights youll document feature requests and help prioritize our roadmap. Trust us it feels amazing when you get to tell a customer something they asked for is being developed. Cherish it.
• Like Buzz Lightyear in Toy Story youve got a friend. Together with our User Engagement Specialist youll help automate communication and streamline on-platform training.

Requirements:

Basic Requirements

• Tech-savvy; be comfortable using multiple platforms and web-based tools
• From Arkansas to Argentina Stockholm to South Africa our customers are everywhere. You have up to a year of experience being in contact with clients around the world (Customer Service Project Management or similar).
• When youre talking about this scale that unicorn paper notebook wont cut it. Youll need at least one year of experience using software to manage tasks and/or support tickets.
• Methodological organized and detail-oriented as were all around the world you must be able to prioritize and manage multiple issues and tasks at the same time.

Preferred Requirements

• Experience in a fast-growing transactional business.
• Logistics or supply chain skills. And no ordering stuff on Amazon doesnt count.
• Additional languages would be great.
• API knowledge; understanding how to read JSON requests and responses.
• Preparing and presenting update reports.

Benefits:

• Pay: $50K annually

Paid Holidays Unlimited Paid Time Off 100% Company-paid Health Insurance 401K enrollment eligibility after 90 days and a company match is available after one year of employment.

Schedule:

M-F 8 hours per day. For your first 90 days you will be working from 8:30 am to 5 pm CST. After your 90-day probationary period youll be eligible for a flexible schedule.

Location: Portland Oregon USA