Systems Administrator (Systems) III

Now Hiring at AMERICAN SYSTEMS

Epsilon Inc. has joined AMERICAN SYSTEMS! As one organization we offer expanded resources streamlined operations and increased opportunities for growth and development.

Join us to be part of a dynamic collaborative environment dedicated to innovation and customer success.

An Average Day:
As the System Administrator (Systems) III you will lead the support for various operating systems including VMware Storage and appliance-based systems while taking on a significant responsibility for backup and restore support security antivirus technologies and application support. Execute change management procedures troubleshoot complex computer hardware issues and assess new server hardware and software requirements. Ensuring up-to-date patch levels and conducting compliance audits on supported systems will be among your duties alongside supporting Cyber Security Specialists during incident response activities. You will also play a pivotal role in assisting end-users during escalated incidents and coordinating with vendors to upgrade and patch hardware and software for responsible platforms. Additionally in this position you will:

• Lead operating system installation configuration monitoring and support for VMware Storage and appliance-based systems.
• Provide expert-level end-user support for all systems during core hours and rotational on-call support after core hours and on weekends.
• Spearhead change management procedures for both hardware and software collaborating closely with the Change Advisory Board (CAB) as necessary.
• Oversee troubleshooting and/or coordination of computer hardware repairs with vendors resolving complex issues efficiently.
• Conduct in-depth analysis of new server hardware and software requirements proposing changes/upgrades and devising and testing deployment strategies.
• Take charge of hardening servers to comply with established security baselines maintaining patch levels and providing expert support to Cyber Security Specialists during incident responses.
• Manage maintenance tasks and maintain meticulous inventory records of all servers and server-related equipment and software.
• Develop and uphold standard procedures for routine and recurring activities ensuring efficiency and consistency.
• Lead backup and restore support efforts overseeing the health of the backup environment including annual restore tests and managing communication/troubleshooting for failed backups including database backup and restore.

• As a requirement of this position all candidates must be a U.S. accordance with 8 U.S.C. 1324b(a)(2)(C) we will not consider candidates for this position who do not meet the aforementioned conditions.
• Must be able to pass federal background investigation and obtain a Public Trust
• Extensive experience in a multi-platform computer center environment.
• Proficiency with VCenter SAN Management and iLO/iDRAC.
• Ability to quickly acquire comprehend and apply knowledge from technical manuals and SOPs.
• Demonstrated expertise with a range of tools technologies hardware and systems including but not limited to:
  • VXRail vSAN Windows Red Hat Linux VMware Microsoft Azure HPE servers preferred monitoring tools (Splunk or SolarWinds Orion) DataDomain backup appliances Veritas NetBackup Microsoft Active Directory Microsoft Azure Active Directory Ping Identity Corestreet HID appliances and OCSP authentication support RSA SecurID Active Directory Federation Services (ADFS) Microsoft Certificate Server Microsoft Key Management Server (KMS).
• Proficient knowledge of LDAP DHCP DNS.
• Proficiency in Perl PowerShell Windows scripting and standard shell scripts.
• Excellent verbal written and communication skills coupled with strong judgment problem-solving and decision-making abilities.
• Must be able to:
  • Lift up to 25 lbs.
  • Bend stretch squat kneel to move equipment set up workstations (projectors TV screens computers servers routers printers tools etc.).

• Must be able to present acceptable identification for customer badging and site access such as a REAL ID compliant driver license U.S. Passport or other approved document from the GSA Required Identification List.