Service Manager

Lead the Team. Elevate the Experience. Drive Results.

The Service Department is a critical part of the dealerships successbuilt on trust communication and delivering consistent high-quality work. As Service Manager you will lead daily operations support your teams development and ensure an efficient customer-focused service environment.

This role is ideal for a strong communicator and organized leader who values accountability teamwork and continuous improvement. Your ability to guide people improve processes and deliver results will directly impact customer satisfaction and overall dealership performance.

What Youll Do

As Service Manager you will oversee the performance productivity and culture of the Service Department.

Your responsibilities include:

• Ensuring compliance with all International and vendor policies procedures and warranty requirements
• Reviewing and approving all Service Department outside purchases related to repair orders or departmental expenses
• Maintaining high-quality repair standards to minimize comebacks and ensure customer confidence
• Assigning work fairly and efficiently across technicians to maximize productivity
• Communicating completed work and charges to customers when needed
• Interviewing selecting and supporting Service Department team members
• Ensuring team members are performing responsibilities aligned with their roles and expectations
• Supporting technician training development and performance improvement
• Driving operational efficiency while managing costs and maintaining quality

Your leadership sets the tone for performance accountability and customer trust.

What Were Looking For

• Minimum 8 years of technical experience in the medium/heavy-duty truck industry preferred
• Strong understanding of OEM processes and warranty guidelines
• High level of product and technical knowledge
• Proven ability to lead and develop a team in a positive performance-driven environment
• Excellent internal and external customer service skills
• Strong written and verbal communication skills
• Highly organized with strong attention to detail
• Effective problem-solving skills and ability to adapt in a fast-paced environment
• Ability to manage multiple priorities while maintaining focus and follow-through

This role is well suited for professionals who take initiative lead by example and create a structured supportive work environment.

Benefits

• 8 Paid Holidays
• Paid Time Off (PTO)
• Vacation
• Paid Birthday Off
• Work-Life Balance
• Mentorship and Internship Programs
• Paid Training and Certification Reimbursement
• $500 Employee Referral Program
• 401(k) with Employer Match (Fidelity)
• Medical Insurance
• Voluntary Vision and Dental
• Life & AD&D Insurance and Supplemental Life
• Short-Term Disability
• Voluntary Long-Term Disability
• 24/7/365 Teladoc Access
• Free and Confidential Employee Assistance Program

Build Something That Lasts

If youre ready to lead a team improve operations and make a meaningful impact on both people and performance we encourage you to apply.

EEOC: Cumberland International Trucks is a drug-free workplace and an Equal Opportunity Employer. We are committed to cultivating a safe inclusive environment for all employees. Employment decisions are based solely on qualifications merit and business need.