Director, Sales Operations

Berkley Accident and Healthis a risk management company that designs innovative solutions to address the unique challenges of each client. With our entrepreneurial culture and a strong emphasis on analytics we can help employers better manage their risk. We offer a broad range of products including employer stop loss benefit captives provider stop loss HMO reinsurance and specialty accident. The key to Berkleys success is our nimble approach to risk our ability to quickly understand think through and devise a plan that addresses each clients challenges coupled with the strong backing of a Fortune 500 company. Our parent companyW. R. Berkley Corporation is one of the largest and best managed property/casualty insurers in the United States.

This role will be based in our Marborough MA office. We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.

#LI-AV1 #LI-HYBRID

The company is an equal opportunity employer.

The Sales Operations Director owns the execution optimization and ongoing management of the operational infrastructure that enables the sales organization to perform on a scale. This role is responsible for ensuring consistency discipline and transparency across sales tools analytics campaigns and performance reporting. The position serves as a central operator for sales enablement systems and initiatives translating business priorities into measurable execution and operational results.

The role works in close partnership with sales leadership to increase sales efficiency improve pipeline and performance visibility and standardize processes across captive and stop loss sales teams. Additional collaboration with marketing and producer relations teams to execute improve and track key campaigns developed in those areas. The Sales Operations Director will play a critical part in strengthening broker and agency engagement through disciplined execution of enablement analytics and compensation-related programs.

What you can expect:

• Culture of innovation teamwork supportive colleagues and leaders willing to invest in talent
• Internal mobility opportunities
• Visibility to senior leaders and partnership with cross functional teams
• Opportunity to impact change
• Benefits competitive compensation paid time off comprehensive wellness benefits and programs employer funded health savings account profit sharing 401k paid parental leave employee stock purchase plan tuition assistance and professional continuing education

Well count on you for:

Sales Operations Ownership

• Own the day-to-day operational execution of sales enablement initiatives tools and processes that drive productivity and consistency across the sales organization.
• Establish and maintain standardized workflows for sales reporting campaign tracking and performance measurement across products programs and regions.
• Act as the primary operational point of accountability for sales-related projects ensuring timelines deliverables and outcomes are met.

Analytics Reporting and Performance Management

• Own development maintenance and distribution of all core sales KPIs goal reports campaign dashboards and performance analytics.
• Analyze sales results RFP activity producer performance regional trends and product results to identify performance patterns risks and growth opportunities.
• Translate data insights into clear reporting for sales leadership to inform decision-making prioritization and strategy execution.

Sales Systems and Tools Administration

• Serve as the primary administrator and subject matter expert for Salesforce Sales Navigator and Benefit Flow including configuration data integrity reporting and user enablement.
• Own system governance including user access process documentation training materials and adoption metrics.
• Lead research analysis and execution for additional future sales team tools.
• Partner with sales leadership to continuously improve system usage and alignment with sales priorities.

Project and Initiative Execution

• Lead execution of key sales initiatives including regional market and competitor analysis sales methodology enhancements and go-to-market execution efforts.
• Coordinate cross-functional execution with compliance marketing underwriting and operations to ensure timely rollout of sales tools and materials.
• Track performance and outcomes of initiatives post-launch and recommend improvements based on results.

Producer Relations and Compensation Programs

• Support the tracking and execution of broker bonus and compensation programs in conjunction with producer relations team.
• Ensure accurate reporting reconciliation and transparency of producer compensation-related metrics.
• Maintain consistent communication and documentation supporting broker-facing initiatives

Content Enablement and Knowledge Management

• Build own and maintain a centralized repository of compliance-approved sales training materials enablement content tools and resources.
• Ensure materials are current accessible and aligned with sales strategy and regulatory requirements.
• Drive adoption and consistent usage of enablement content across sales teams.

Operational and Event Support

• Provide support content and planning for sales meetings leadership reviews and select sales-related events.
• Ensure operational readiness for sales initiatives meetings and campaigns
• Special projects as assigned

What you need to have:

• College degree in Business Communications or related field

• 5 years of experience in sales operations business operations analytics or a related role.

• Experience in a sales-driven or performance-based environment preferred.

• Strong understanding of business analytics performance measurement and reporting concepts.

• Advanced proficiency in Excel; working knowledge of Word and PowerPoint required.

• Highly organized detail-oriented and capable of managing multiple priorities with accountability.

• Strong interpersonal and communication skills; able to work effectively across functions.

What makes you stand out:

• Demonstrated ability to administer and optimize business systems; CRM experience strongly preferred.
• Self-directed and proactive with the ability to operate with limited day-to-day oversight.