Technical Support Representative

Technical Support Representative

Company Overview
Med-Mizer is a leading manufacturer of hospital beds specialty seating and safe patient-handling solutions. Our mission is to provide high-quality innovative products that enhance patient care and safety. We are seeking a knowledgeable and customer-focused Technical Support Representative to support a variety of business functions and help ensure outstanding customer satisfaction.

Med-Mizer Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.

Position: Technical Support Representative
Schedule: Monday Friday 8:00 AM to 5:00 PM

Key Responsibilities:
Answer incoming sales and technical support/quality inquiries via phone email and mail.
Prepare quotes and process orders for customers and sales representatives.
Pre-qualify customer inquiries and route them to the appropriate sales team or department.
Provide troubleshooting technical information and support for customer interactions including complaints and service-related activities.
Monitor follow up and resolve customer issues related to requirements delivery commitments and production status.
Participate in an on-call rotation to support customer needs outside of regular business hours.
Partner with Service Logistics Marketing Sales and Engineering teams to provide technical expertise on new product development releases upgrades modifications and document reviews.
Maintain accurate records of customer interactions and transactions.
Follow all company policies procedures and quality standards.
Some travel may be required.

Qualifications:
Associates degree or equivalent related experience required.
Minimum 2 years of customer-facing experience working directly with end customers and cross-functional teams.
Minimum 2 years of technical support experience required.
Proficiency in Microsoft Office.
Strong organizational and time management skills with attention to detail.
Excellent written verbal and interpersonal communication skills.
Ability to prioritize tasks resolve conflict and work effectively under deadlines.
Ability to work independently while managing multiple priorities.

Physical Requirements:
Ability to sit or remain stationary for extended periods.
Frequent use of hands and fingers for typing and computer work.
Occasional standing walking or light lifting as needed.
Ability to communicate clearly via phone email and in person.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation & Benefits:
Competitive salary with annual bonus opportunity
Additional compensation provided for participation in on-call rotation (details to be discussed)
Health Dental Vision and Life Insurance (immediate eligibility)
401(k) retirement plan
Three weeks paid vacation