Service Delivery Information Technology (Secure Banking System)

Service Delivery Support Technician (Lockbox Operations)

Overview
Were looking for a Service Delivery Support Technician to support and optimize technical operations within our Lockbox this role youll act as the first point of contact for technical issues working closely with internal teams and clients to ensure smooth system performance and a high-quality service experience.

This is a hands-on role ideal for someone who enjoys troubleshooting working with systems and collaborating across teams.

What Youll Do

• Provide day-to-day technical support and troubleshooting for Lockbox operations
• Partner with IT teams and clients to resolve issues and implement solutions
• Support client onboarding system migrations and upgrades
• Monitor system performance and proactively address risks
• Document processes issues and resolutions
• Assist with audits reporting and continuous improvement initiatives

What Were Looking For

• 3 years of technical support or operations experience
• Strong troubleshooting and problem-solving skills
• Ability to communicate effectively with both technical and non-technical stakeholders
• Experience with Microsoft Office (Excel Outlook Word)
• Detail-oriented and able to manage multiple priorities

Nice to Have

• Experience in Lockbox financial services or payment processing
• Exposure to system migrations or technical implementations
• Familiarity with reporting tools or databases
• IT certifications (A Network CCNA etc.)

Additional Details

• Willingness to work flexible hours including nights/weekends and on-call rotation
• Ability to work in a fast-paced client-focused environment

Why Join Us

• Work with a collaborative and supportive team
• Gain exposure to enterprise-level systems and clients
• Opportunities for growth and development

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings:Medical Dental Vision HCFSA DCFSA HSA Commuter Transit and Parking Supplemental Life Insurance Accident Insurance Critical Illness Hospital Indemnity Legal Program Identify Theft Protection Pet Discounts Pet Insurance Group Home and Auto Insurance EAP Short Term Disability Life Insurance Education Discounts 401k w/ matching Entertainment Discounts & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America our services include Mailroom Management (both physical and digital) Office Services such as Reception Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking insurance legal higher education advertising and other professional services including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people applicants and employees by promoting a culture of access inclusion equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex sexual and reproductive health choices national origin age disability genetics military status gender identity or expression sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools prompts scripts or real-time assistance (including but not limited to chatbots AI-generated responses or transcription-based tools) during any and all interviews over any forum or platform.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability you may request an accommodation at any time.

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Acknowledgement Section: By submitting an application by hitting Submit Application you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or if you are employed by SPS can be grounds for immediate termination from this company.