Service Center Representative

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: 9 days ago

Vacancies: 1 Vacancy

Job Summary

Chicago
Remote
Hourly salary: $26

Job Description

The Service Center Representative I will actively listen and gather information to accurately respond to and resolve inquiries using standardized service center intake procedures policies knowledge management systems and reference materials. Provide guidance to employees on locating relevant documentation via internal portals and websites Accurately interpret and support system-wide initiatives and programs Escalate inquiries to the appropriate team members based on complexity using case management and call transfer protocols Ensure compliance with data administration rules security standards and functional policies and procedures Support activities related to data definition and classification in accordance with organizational policy Collaborate with team members to foster a positive and productive work environment Follow all service center policies processes and training requirements Prioritize tasks to meet defined Service Level Agreements (SLAs)Identify opportunities to improve and update knowledge base content Maintain and protect sensitive information in accordance with record handling and retention requirements; report any breaches immediately Assist with ad-hoc projects and testing as needed including extended hours when required

Required Experience:

Unclear Seniority

ChicagoRemoteHourly salary: $26Job DescriptionJob Description The Service Center Representative I will actively listen and gather information to accurately respond to and resolve inquiries using standardized service center intake procedures policies knowledge management systems and reference materi...