Head of Global Operations Medical

The Head of Global Operations - Medical is a senior operations leadership role responsible for the performance consistency and resilience of Crisis24s global medical operations platform. The role is accountable for the effective delivery of medical assistance services across a 24/7 global environment including case coordination operational oversight of inpatient and outpatient activity medical evacuations repatriations and complex or high-risk operational role is designed for a strong operational leader with experience leading operations in medically complex time-sensitive environments and who can bring sound judgment calm decision-making and a high degree of situational awareness to critical situations. Clinical experience is highly valued in helping the role partner effectively with nurses medical case managers and medical leadership. The role is well suited to candidates with senior nursing healthcare operations medical assistance or related leadership experience who can operate confidently in a fast-moving multidisciplinary position plays a central role in shaping a world-class medical operations function that is responsive disciplined scalable and aligned with Crisis24s service standards. It is well suited to a senior operations leader with experience in medical assistance healthcare operations evacuation or repatriation coordination or another complex 24/7 environment where operational precision risk awareness and cross-functional teamwork are ResponsibilitiesStrategic and Operational LeadershipProvide senior operational leadership across the medical operations function ensuring consistent service delivery strong coordination and effective execution across global day-to-day medical assistance operations including case flow operational support for inpatient and outpatient cases evacuations repatriations and the operational coordination of complex or high-risk closely with regional counterparts to maintain seamless 24/7 follow-the-sun coverage and effective out-of-hours operational contingency planning incident response and business continuity activities across the medical operations Case OversightSupport high-quality case handling by ensuring teams gather relevant information promptly maintain clear documentation escalate appropriately and operate within established protocols and service strong judgment and medical-context awareness to operational decision-making in medically complex situations while partnering closely with medical leadership on matters requiring clinical disciplined case management practices timely reporting clear communication and effective coordination with treating providers vendors and internal stakeholders across multiple healthcare systems and international Leadership and Team DevelopmentLead coach and develop the medical operations team including medical case managers coordinators and other operational personnel supporting the medical assistance a high-performing accountable and collaborative culture through clear expectations mentoring workforce planning succession support and performance recruitment onboarding staffing models training and professional development to ensure sustainable operational capability across workload staffing rosters and on-call arrangements to maintain resilience appropriate coverage and strong team coordination Quality and ComplianceSupport the consistent implementation of operational procedures quality controls and service standards across medical adherence to global SOPs company policies information security requirements data protection obligations and other regulatory or contractual with medical leadership and other stakeholders to support audit readiness case review processes risk identification and continuous externally issued reports and communications follow appropriate review pathways quality controls and approval Planning and Business SupportOversee operational platforms call-handling systems workflows and supporting technology used by the medical operations opportunities to improve efficiency visibility coordination and service delivery in line with client requirements service commitments and senior leadership cost awareness and sound operational discipline in relation to emergency tasking resource deployment and service with Security Facilities IT Commercial and other support functions to enable effective operations and broader site or office leadership requirements where Client and Leadership EngagementRepresent Medical Operations in internal and external forums including client meetings incident reviews audits and cross-functional planning discussions with a focus on operational performance service delivery readiness and continuous as a senior member of the extended leadership community supporting strategic initiatives service development and operational improvement across the wider Crisis24 and Stakeholder RelationshipsThe Head of Global Operations - Medical reports to the VP of Global role works closely with global and regional medical operations teams medical case managers operational coordinators medical leadership Security colleagues Commercial and Sales teams Facilities and IT partners and senior leaders across multiple position serves as a key operational interface across medical assistance delivery cross-functional coordination and business stakeholders to help ensure consistent global coverage and high-quality Profile and Personal CharacteristicsA strategically minded and operationally credible leader who can translate complexity into clear priorities coordinated execution and reliable service delivery across a global 24/7 environment.A strong operator with sound judgment a high degree of comfort in medically complex situations and the ability to assess evolving information recognize risk and coordinate appropriate action within established procedures and escalation pathways.A collaborative leader who builds trust and alignment across medical operations teams medical leadership security specialists commercial teams and regional stakeholders and who strengthens multidisciplinary partnerships.A solutions-focused operator who identifies issues early addresses root causes and drives practical improvement.A systems thinker who strengthens processes resilience team capability and operating discipline across regions and time zones.A calm composed decision-maker who maintains prioritization professionalism and follow-through under pressure including during incidents evacuations and high-risk operational effective people leader who can set expectations provide constructive feedback manage performance confidently and foster a psychologically safe high-performing culture grounded in accountability and respect.A mature communicator who handles sensitive issues with discretion uses appropriate channels and represents Medical Operations credibly in senior internal and external Experience and Professional RequirementsSignificant leadership experience in medical assistance healthcare operations evacuation or repatriation coordination or another complex 24/7 service success leading teams managing escalations coordinating complex operational activity and driving consistent service delivery in high-pressure nurses with substantial operational leadership or medical assistance experience are strongly encouraged to apply. Physicians and other healthcare professionals with relevant operational leadership experience may also be well suited to the healthcare or clinical acumen is valuable particularly in fast-paced medical assistance environments that require sound judgment effective coordination and close partnership with medical operational judgment communication skills and stakeholder-management capability including the ability to work effectively across regions time zones and ability to balance service performance client needs operational risk and team effectiveness in a fast-moving working in an international medical assistance or risk management environment is advantageous.