Customer Service Representative I

Customer Service Representative I - Lenexa KS Monday to Friday 8:00 AM to 5:00 PM

While this position is remote - candidates must reside near Lenexa KS as there will be some requirements to periodically work On-site.

Pay range: $17.20 per hour; employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended.

Salary offers are based on a wide range of factors including relevant skills training experience education and where applicable certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical financial and developmental. Depending on whether it is a part-time or full-time position some of the benefits offered may include:
Day 1 Medical supplemental health dental & vision for FT employees who work 30 hours
Best-in-class well-being programs
Annual no-cost health assessment program Blueprint for Wellness
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 MyDay off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!

Answersand resolvestelephone inquiries/requests initiated by customers or prospective customers in a prompt accurate and courteous manner.

• Use proper telephone etiquette and all available resources torespond to incoming customer inquiriesrequestsand complaints competently and courteously.
• Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.
• Complete all required documentation associated with the handling of calls andmaintain complete and accurate records.
• Report laboratory results to clients and patients using established protocols.
• Follow through in a timely manner toresolveall issues and concerns.
• Escalate issues as appropriate to keep supervisor informed ofclient concernsproblemsor deviations from established procedures.
• Perform other duties as assigned to meet thebusiness needs orcustomer requirements. This is not an exhaustive list of all duties and responsibilities but rather a general description of work performed by the position.

Preferred Work Experience:

One (1) to two (2) years of customer service and/or related health care experiencepreferred. Previous medical or clinical laboratory background preferred.

Physical and Mental Requirements:

• Sitting for long periods of time.
• Repeating motions that may include the wrists hands and/or fingers. (Typing)

Knowledge:

• Proper telephone etiquette to handle customerinquiries
• Basic knowledge of operating office equipment
• Understand the importance of Quality Service and how it ismeasured

Skills:

• Excellent interpersonal and communication skills(oral and written)necessary to effectively interact with customers andco-workers
• Proficiency in basic computer skills (Word Excel Outlook)
• Abilityto multi-taskand work in afast-pacedenvironment
• Strong organizational skills
• Ability to analyze and solve problems.
• Good listening skills
• Ability to maintain professional and tactful manner in stressfulsituations
• Ability to deal with client information in a confidentialmanner

Education

• High School Diploma or Equivalent (Required)

Languages

• English (Required)