Senior Program Manager-Enterprise Automation

Mayo Clinic has an exciting opportunity to join our Enterprise Automation programleading a strategic portfolio spanning robotic process automation (RPA) intelligent automation and AI-enabled workflow solutions. You will set program direction establish governance and reporting and partner with leaders across clinical operational and administrative areas to deliver measurable outcomes.

Youll oversee a delivery team of business analysts solutions architects and project managers manage dependencies and risks across multiple workstreams and communicate progress and value to executive stakeholders. This role requires strong program leadership in complex matrixed environments and the ability to tailor Agile and hybrid delivery practices to the organization.

The Senior Program Manager will lead the Enterprise Automation portfolio end to endsetting program direction establishing governance and ensuring work remains aligned to institutional priorities. You will define success measures and reporting guide roadmap and prioritization decisions and manage scope schedule budget quality and risk across a multi-workstream portfolio.

In this role you will build and develop a team of business analysts solutions architects and project managers while enabling delivery teams through coaching and servant leadership. You will partner closely with executive sponsors clinical and operational leaders IT and vendorstranslating technical concepts into clear actionable communications and driving alignment through executive-ready updates.

You will champion Agile and hybrid delivery approaches coordinate work across teams using different methodologies remove blockers and support effective decision-making and conflict resolution. Youll also lead change management and continuous improvementtracking benefits realization and ROI optimizing solutions after launch and scaling reusable governance patterns and delivery frameworks.

This position has direct supervisory responsibility for the Enterprise Automation delivery team including Business Analysts Solutions Architects and Project Managers. May also supervise contractor and vendor resources. Responsibilities include performance management professional development planning workload allocation and team culture.

• Bachelors degree in Business Administration Healthcare Administration Information Technology or related field or Masters degree with 7 to 10 years experience in Project and Program Management; OR Bachelors degree with 18 years equivalent experience
• Active (unexpired) PMP certification (PMI)
• Proven success leading large complex enterprise-wide initiatives in a matrixed organization
• Experience leading programs made up of multiple interrelated projects
• Skill in effective decision-making and consensus management in a committee-managed physician-led organization
• Strong program management fundamentals (scope schedule budget resources risk change and stakeholders)
• Experience leading and developing teams (coaching team building and performance management)
• Excellent written and verbal communication and executive-level presentation skills
• High levels of emotional intelligence self-motivation commitment strategic insight and organization
• Hands-on experience applying Agile methodologies (Scrum SAFe Kanban) in enterprise settings

Preferred Qualifications:

• Masters degree in Business Administration Health Administration Public Health or related field
• Program Management Professional (PgMP) certification from PMI
• One or more Agile certifications: CSM A-CSM PMI-ACP SAFe or CSP
• Experience in healthcare automation intelligent automation (RPA AI/ML) or digital transformation programs
• Experience with automation platforms such as UiPath ServiceNow Microsoft Power Platform or Epic integrations
• Knowledge of current healthcare practice education research and administration directions and challenges
• Experience in operations management within a complex multi-site healthcare organization